OpenAI has announced the launch of a new enterprise product named OpenAI Presence, designed to deploy AI agents within customer-facing and internal business workflows. These agents are capable of answering questions, resolving issues, and interfacing with company systems.
OpenAI Presence facilitates real-time interactive experiences across both voice and chat channels. This functionality is applicable in areas such as customer support, outbound sales calls, and managing high-stakes internal operational processes.
The product is currently being offered to select, eligible enterprise customers through a limited, formal early access program, provided as a deployable solution.
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