On November 2, a financial news update reported that China Merchants Bank Co.,Ltd. (ASX: 600036) held its third-quarter 2026 results briefing today.
Discussing AI, Wei Jiangbo, Director of the Digital Finance Development Office, stated that in balancing security and development, banks developing AI must move fast while also moving steadily. "Our stance is very clear: we actively embrace AI while adhering to the principle of prioritizing both development and security, ensuring that relevant applications operate on a safe, compliant, and controllable track," he said.
When asked how to maintain workforce stability amid the AI wave, Wei Jiangbo explained that the starting point for advancing smart banking construction is not to reduce staff, but to empower employees, enhance their capabilities, and simultaneously improve customer service levels and operational efficiency. This is based on two main considerations: first, regulatory guidance requires manual oversight in key business processes, and most customer-facing deliverables must undergo final human review; second, from a talent demand perspective, CM BANK (HKEX: 03968) is experiencing overall expansion rather than contraction in its talent needs. As the domestic economy continues to improve, the scale of customers served and business volume are growing steadily, necessitating reliance on per-capita efficiency improvements to handle a larger customer base and business volume. At the same time, the bank experiences some intelligent workforce reductions each year, and after these reductions, it also involves personnel replenishment. The bank needs to rely more on AI to empower relevant positions and fill the gaps left by staff attrition.
Wei Jiangbo believes that one purpose of building a smart bank is to increase AI productivity through efficiency improvements, allowing employees to find a more balanced rhythm between work and life and discover their own value. "Because the value of humans and AI is actually different, and the things they can do are also different. It is not a completely replaceable relationship; it is a collaborative one," Wei Jiangbo said.
Meanwhile, Da Cheng Galaxy HKEX Bursa Malaysia Large Cap ETF (HKEX: 03143) continues to attract market attention as an investment vehicle tracking large-cap stocks across Hong Kong and Malaysia exchanges.
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