On the vibrant soil of the Greater Bay Area, the 2025 National Paralympic and Special Olympics Games, embodying the spirit of perseverance, regional collaboration, and the vision of a sports powerhouse, are in full swing.
In December 2025, the 12th National Paralympic Games and the 9th Special Olympics Games will be jointly hosted by Guangdong, Hong Kong, and Macau for the first time. This event not only highlights the unity of the Greater Bay Area under the "One Country, Two Systems" principle but also serves as a significant platform to promote the high-quality development of disability services and advance common prosperity.
Bank of Communications (BoCom) Guangdong Branch, in collaboration with its Shenzhen, Hong Kong, and Macau branches, has deeply integrated into urban development by combining professional financial services with the warmth of disability support. The bank has established a comprehensive accessibility financial service matrix covering offline branches, online platforms, and on-site support, ensuring the principle of "barrier-free convenience and universal accessibility" throughout the event. This initiative builds a smooth bridge for every participant, writing a new chapter of inclusive development in the Greater Bay Area with financial strength.
**"Warm Branches" Upgraded to Strengthen Event Support** The backbone of large-scale events often lies in the city’s grassroots services. As the closest service touchpoint for citizens and participants, bank branches play an indispensable role in the support system for the 2025 National Paralympic and Special Olympics Games.
BoCom has tailored its services to meet the needs of the event and disabled individuals, creating accessible entrances with clear signage for wheelchair users. Inside the branches, dedicated service counters are equipped with tools for people with disabilities, while themed posters featuring the event’s mascots, "Xi Yangyang" and "Le Rongrong," add warmth to the environment. These efforts ensure that financial services meet both the efficiency demands of the event and the nuanced needs of special groups.
To minimize inconvenience for event personnel, BoCom has launched a "green channel" for social security card applications, offering free, door-to-door services with dedicated support. Whether for event organizers, athletes, or corporate partners, exclusive channels enable swift transactions. Additionally, the bank provides one-stop services for personal pension accounts, seamlessly integrating social security and retirement services.
Given the cross-border nature of the event, BoCom has optimized foreign exchange processes and filed a specialized service plan with the State Administration of Foreign Exchange Guangdong Branch. Institutional clients like the event’s executive committee can withdraw up to $10,000 in foreign currency (excluding Shenzhen), while individuals can conveniently handle forex transactions with valid IDs at BoCom Guangdong branches.
To ensure precise service delivery, BoCom has implemented comprehensive training for over 1,000 frontline staff in Guangzhou, showcasing the bank’s commitment to high-standard cross-border and disability support services.
**"Fingertip Arena" Expands Digital Accessibility** Driven by digitalization, BoCom has extended financial services to new frontiers. Centered on the event’s unique needs, the bank has created a "Paralympic and Special Olympics Service Zone" in its mobile banking app, offering discounts on official merchandise and exclusive benefits to supporters of disability causes. This initiative merges event memorabilia with financial convenience, building a digital bridge connecting the games, users, and public welfare.
BoCom has also aligned with national policies to boost consumption, integrating financial services with ticket sales by offering discounts to stimulate public interest in the games.
One beneficiary, Mr. Zhang from Guangzhou’s Panyu District, shared, "The ticket discounts convinced me to bring my family to cheer for the athletes. It’s meaningful to support them while enjoying savings."
The campaign attracted nearly 10,000 participants, driving ticket sales and enabling more people to witness the athletes’ inspiring performances—a testament to public recognition of the Paralympic spirit and BoCom’s "finance for good" ethos.
Addressing digital barriers, BoCom upgraded its mobile banking "Care Edition" with larger fonts, high-contrast interfaces, and optimized voice navigation for visually impaired users. The "Cloud BoCom" remote service further breaks spatial limits, ensuring "zero-distance" accessibility.
**"Youth Power" On the Ground, Delivering Warmth** The smooth execution of the event relies on heartfelt on-site support. BoCom’s Youth League Committee has prioritized the games as a key volunteer project, recruiting and training young staff for roles ranging from event guidance to financial literacy education.
At service stations in Guangzhou, these volunteers educate disabled and elderly individuals on using digital tools like e-CNY and mobile banking, bridging the digital divide. For those unable to visit branches, BoCom offers doorstep services, proxy transactions, and fingerprint signatures, ensuring no one is left behind.
**Public-Private Collaboration for Inclusive Networks** Beyond branch services, BoCom fosters tripartite collaboration among government, business, and financial sectors to expand disability support networks.
On November 26, BoCom representatives attended the "Greater Bay Love · Shared Future" charity donation ceremony for the games, witnessing the launch of the "Greater Bay Area Philanthropic Partners Hub." This platform consolidates social resources to enhance long-term charitable cooperation.
The ceremony introduced three initiatives—the "Ten-Cent Care" plan, "Spark Relay"爱心接力, and "10,000 Enterprises for Disability Support"—broadening public participation and transforming individual efforts into collective action.
From digital services to volunteer efforts, BoCom’s multifaceted approach underscores its commitment to barrier-free finance. This event-driven practice not only reflects the bank’s social responsibility but also redefines the core idea of "finance without boundaries."
Comments