Nu Holdings reported Q4'21 total revenue of $635.9 million, increasing year-over-year (YoY) by 224.3%.
- Customer growth: Nu added 5.8 million customers in the quarter, reaching a total 53.9 million customers across Brazil, Mexico and Colombia.
- Engagement and activity rates: Average Revenue per Active Customer (ARPAC) expanded to $5.6 in Q4'21 (from $3.3 in Q4’20) and the activity rate1 to 76.3% (from 65.6% in Q4’20), with active customers reaching 41.1 million in the year-end. Nu estimates that over 55% of the monthly active customers that have been Nu customers for over a year have made Nu their primary banking account provider.
- Low-cost operating platform: Monthly Average Cost to Serve Per Active Customer decreased 20.4% on an FX neutral basis (FXN)2 to $0.9 in Q4'21 (and to $0.8 in 2021), while non-performing loan delinquency rates have remained below Nu's historical averages and industry averages.
Financial Highlights:
- Revenue: total revenue for Q4'21 reached $635.9 million, increasing year-over-year (YoY) by 224.3% FXN. In 2021, total revenue was $1.7 billion, setting a new record for the Company.
- Gross Profit: totaled $226.9 million in Q4'21, increasing YoY 207% FXN, and increased to $732.9 million in 2021, up YoY 131.6% FXN. The gross margin was 35.7% in Q4'21 compared to 37.7% in Q4'20.
- Adjusted Net income: Nu reported Adjusted Net Income of $3.2 million in Q4'21. In 2021, the Company reported an Adjusted Net Income of $6.6 million compared to an Adjusted Net Loss of $26.8 million in 2020. This was the first year the Company posted positive Adjusted Net Income.
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