On the afternoon of July 26, a flash flood struck the Shuangshimen scenic area in Huichuan Town, Weiyuan County, Dingxi City, Gansu Province. As of 5:40 PM on the same day, the disaster had resulted in 10 fatalities and 23 injuries.
In the immediate aftermath of the mountain torrents, Ping An Insurance (Group) Company of China, Ltd. swiftly activated its Group-level Level II emergency response protocol. An emergency response task force was established, with its subsidiaries—Ping An Life, Ping An P&C, Ping An Annuity, and Ping An Health—launching a coordinated effort. This included the immediate identification of affected clients, the activation of express green channels for claims, and the setup of the 24-hour 95511 emergency hotline to manage the major unexpected disaster.
Rescue and claims operations have been deployed to the front line through multiple measures. The Ping An P&C Gansu Branch rapidly assembled a party member-led rescue team to head to the disaster zone. The first wave of three survey vehicles and five rescue vehicles arrived at the site at 5:30 PM on July 26. Under the guidance of government regulators, the team is conducting collaborative disaster assessments and locating affected individuals, while continuing on-site rescue operations.
To better assist clients through this crisis, Ping An P&C has quickly set up an emergency relief station in a safe area near the scenic spot. This station includes a dedicated claims service point and is stocked with relief supplies. It is now fully operational for receiving victims, processing fast-track claims, and providing essential living materials.
Initiating a "fast claim, fast settlement" process, Ping An P&C has already paid out the first auto insurance claim of 144,021.52 yuan. Following the disaster, all subsidiaries—Ping An Life, Ping An P&C, Ping An Annuity, and Ping An Health—have opened express green channels for major disaster claims, simplified claim procedures, and are offering emergency rescue services and medical resource support. For cases with clear losses, Ping An P&C is conducting on-site assessments and immediate payments. To date, 16 insurance claims have been reported, with three cases already settled, effectively safeguarding the rights of affected clients.
Ping An P&C is working in conjunction with local government and emergency management authorities to conduct a thorough, door-to-door, and point-by-point investigation. The focus is on verifying property damage, casualties, and related insurance coverage to provide a solid foundation for subsequent precise and comprehensive claims payments.
To seize the "golden rescue window," Ping An P&C is utilizing advanced technology. The company is leveraging its independently developed disaster management platforms, such as the DRS (Digital Risk System), to track the disaster's progression in real-time, providing data to support on-site command and coordination. These advanced technological tools are also being used to assist the government in efficiently detecting and surveying the affected area, aiming to precisely locate trapped individuals within the critical rescue period and improve search and rescue efficiency.
Ping An Insurance (Group) Company of China, Ltd. stated that the company will continue to monitor the emergency response progress closely. It will persistently search for affected clients, actively mobilize surrounding rescue resources, and assist in on-site personnel searches, rescues, and medical treatment for the injured. The company is committed to ensuring the implementation of all emergency services, rapid claims processing, and client care initiatives, making every effort to help affected families overcome this difficult time.
A list of 6 emergency special services provided by Ping An Insurance (Group) Company of China, Ltd. is as follows:
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