Singtel S'pore Business Units Merged but "Still Lots to Do", Says S'pore CEO

Straits Times01-23

SINGAPORE - With the merger between Singtel Singapore’s consumer and enterprise arms now complete in just over six months, the hard work of streamlining the integrated business will likely continue ...

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Comments

Ahlec
01-23
Ahlec
Then break off in a few years, rinse, repeat. 🥱
Aaronnz
01-23
Aaronnz
Wow

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At the same time, earnings before interest and taxes (Ebit) or operating profit excluding contributions from associates, remained flat at $580 million.However, this was due largely to the impact of a strong Singapore dollar versus a weak Australian dollar, which had blunted both operating revenue and Ebit. They would have each posted a 1.5 per cent increase otherwise.While the mobile business, NCS and Digital InfraCo showed sustained growth, Singtel Singapore’s operating revenue was down 3 per cent for the same period, while Ebit declined by 4 per cent.Shares of Singtel are down by 3.6 per cent over the past year, and closed on Jan 22 at $2.39 each.But things should improve moving forward. Mr Ng said the inefficiencies that resulted from having two parallel business lines in the past are expected to be eliminated now that they have been melded into a unified outfit.He said the challenge, however, was in identifying areas that have natural synergy and those that do not.For example, both the retail outlets and call centres can serve the consumer and the enterprise segments, but the skill-sets of sales staff catering to each segment may not necessarily overlap.Mr Ng’s goal is to foster a culture that is agile and willing to lean out to take calculated risks.Mr Ng likened this to the food business where horizontal functions such as the central kitchen can be merged for greater efficiency, but the cooking process will vary from cuisine to cuisine.“For Singtel’s horizontal functions, such as information technology, human resources, finance and networks, the group’s overall efficiency should improve when duplication is removed,” Mr Ng added.Additional cost savings can be attained from simplifying the organisation, along with its offerings and processes, he noted.While this saves on cost, the changes must also improve both employee satisfaction and customer experience.To gauge how employees are doing, the company gathers feedback and uses engagement scores to evaluate how the 5,000 staff, composed of more than 100 nationalities with an average age of 39 years, are coping with the changes.“We know that changing mindsets and attitudes take time, but the engagement scores we’ve seen so far are good,” Mr Ng said.Backed by the group’s annual budget of $20 million for training and development, Mr Ng wants to create a resilient workforce that is used to adapting to change.“This is because technology changes continually and how we add value will also evolve in tandem,” he said.His goal is to foster a culture that is agile and willing to lean out to take calculated risks.From the customers’ perspective, the aim is to make Singtel their first port of call, regardless of whether they are individual consumers or small and medium businesses.“For this to happen, we have to take an outside-in view, providing them frictionless services. At the end of the day, we want to be in the top quartile of leading global telcos,” said Mr Ng.Commenting on his leadership style, he said that it was no longer good enough to be just a conductor of an orchestra.“With unpredictability a given constant amid unfolding crises, leaders cannot simply follow a script.”“I prefer to see myself as the leader of a jazz band, who can improvise and can still get things done when there isn’t a music score to play from,” he noted.","kind":null,"is_publish_news":true,"is_publish_highlight":true,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"symbols":[],"gpt_button":0},"commentList":[{"id":266133235126496,"gmtCreate":1706005952424,"gmtModify":1706005956646,"author":{"id":"4091753544363040","authorId":"4091753544363040","name":"Ahlec","avatar":"https://static.tigerbbs.com/81afb03fdd19de870e28208208ff7909","vip":1,"crmLevel":5,"crmLevelSwitch":0,"idStr":"4091753544363040","authorIdStr":"4091753544363040"},"htmlText":"Then break off in a few years, rinse, repeat. 🥱&nbsp;","listText":"Then break off in a few years, rinse, repeat. 🥱&nbsp;","text":"Then break off in a few years, rinse, repeat. 🥱","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":2,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/266133235126496","repostId":1106898414,"repostType":2,"isVote":1,"likeStatus":false,"favoriteStatus":false,"reportStatus":false,"tweetType":1,"langContent":"EN"},{"id":266130414501992,"gmtCreate":1706005303239,"gmtModify":1706005307525,"author":{"id":"3583727724427055","authorId":"3583727724427055","name":"Aaronnz","avatar":"https://static.tigerbbs.com/081382b8819d97b743c11f71bcb95f0b","vip":1,"hat":"https://static.tigerbbs.com/4c5ceab71416b120bab4604c0754b52a","crmLevel":5,"crmLevelSwitch":1,"idStr":"3583727724427055","authorIdStr":"3583727724427055"},"htmlText":"Wow","listText":"Wow","text":"Wow","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://ttm.financial/post/266130414501992","repostId":1106898414,"repostType":2,"isVote":1,"likeStatus":false,"favoriteStatus":false,"reportStatus":false,"tweetType":1,"langContent":"EN"}],"isCommentEnd":false,"newsSizeData":{"likeSize":1,"commentSize":2,"repostSize":2,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":true,"deviceId":"web-server-community-laohu8-v3","version":"4.29.2","shortVersion":"4.29.2","platform":"web","vendor":"web","appName":"ttm","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/1106898414"}