Following the earthquake in Baqing, Tibet, ICBC (ASX: 01398) has resolutely implemented earthquake relief work arrangements, adopting multiple measures to continuously provide financial services support for disaster relief in areas such as material supply, funding relief, and business processing.
In terms of material assistance, care has been delivered to the front lines of the disaster area. The ICBC Nagqu Branch in Tibet acted swiftly upon receiving instructions. Based on feedback from the Baqing County Earthquake Relief Command, it urgently coordinated with local material suppliers. In the early hours of October 23, it procured emergency supplies including folding beds, quilts, military coats, instant food, and drinking water. These supplies were dispatched the following morning to the hardest-hit Maru Township in Baqing County to support resettlement efforts.
Regarding credit relief, efforts have been made to help the disaster area overcome difficulties. The ICBC Tibet Branch has closely focused on the financial service needs of the disaster area, opening a green channel for credit and providing credit funding support. The Nagqu Branch proactively reached out to and quickly processed financing applications from logistics companies tasked with material transportation support, swiftly completing the disbursement of a 1 million yuan special loan. The loan was approved and disbursed on the same day, effectively ensuring the smooth transportation of earthquake relief materials. The branch also immediately compiled a list of existing loan customers in the affected area, contacted each one to verify their disaster situation and understand their funding needs. For affected customers requiring loan renewals, the branch adhered to the principle of handling matters on an exceptional basis and renewing loans whenever possible, providing precise relief to help the disaster area overcome difficulties.
In terms of continuous support, financial services have been diligently maintained. Since the disaster occurred, the ICBC Nagqu Branch in Tibet has held its ground, fully ensuring the continuity and stability of financial services for earthquake relief. Its business outlets immediately established emergency service windows for earthquake relief, prioritizing and expediting the processing of relief-related transactions. Cash reserves were urgently allocated to meet disaster relief cash service needs. Business hours were extended to ensure uninterrupted financial services. While maintaining offline services, the ICBC Tibet Branch leverages online channels such as mobile banking, online banking, and telephone banking to efficiently provide round-the-clock financial services including transfers, bill payments, and account inquiries. This fully meets the financial needs of the disaster area, allowing affected residents and businesses to conduct transactions through online channels.
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