Shanghai has officially issued an action plan to deepen the reform of its integrated online government service platform, "One-Network Administration," aiming to create an optimal environment for efficiently handling matters. The plan, comprising 26 measures across six areas, focuses on upgrading full-process services for business-friendly policies, prudently advancing "Artificial Intelligence + Government Services," and promoting integrated cross-regional administrative services in the Yangtze River Delta.
A key highlight of the plan is the optimization of corporate policy services, implementing measures where benefits are "enjoyed without application and delivered swiftly and directly." This approach minimizes bureaucratic hurdles for businesses, ensuring they receive support with ease. Xu Jie, CFO of a Shanghai-based specialized and sophisticated "Little Giant" enterprise, shared an example: without needing to proactively apply, the company simply confirmed its bank account and corresponding amount on the "One-Network Administration" platform. In just over half a month, they received over 700,000 yuan in subsidy interest discounts, highlighting the efficiency of the system.
Pu Yapeng, Deputy Director of the Shanghai Municipal Commission of Economy and Informatization, explained the mechanism: through collaboration with the municipal big data center, data integration is enhanced by aggregating enterprise loan information from banks in Shanghai. This allows for targeted screening and precise matching of eligible enterprises. By leveraging technological empowerment and process re-engineering, interest discount confirmations are achieved with a single click, and funds are delivered directly, ensuring the swift realization of pro-business policies.
The action plan also emphasizes improving the safeguard mechanisms for government service reforms, streamlining redundant application materials for enterprises to make惠民惠企 (benefiting the people and enterprises) services more standardized, clear, and convenient. Concurrently, it advocates for the prudent use of artificial intelligence technology to elevate the digitization and intelligence level of government services.
Wu Beibei, Deputy Director of the Business Environment Optimization Division at the Shanghai Municipal Administration for Market Regulation, noted that this year, data integration will expand beyond the original seven departments. Shanghai will pioneer an AI-enabled "handle while chatting" approach, first trialing it in the field of individual business registration.
Furthermore, Shanghai has introduced over 30 distinctive便民利企 (convenient for the people and beneficial for enterprises) "one-thing" services. For instance, incorporating the approval process for large-scale commercial performances into a "one-thing" service has reduced the审批时间 (approval time) for concerts and music festivals to 10 days, while cutting required submission materials by more than half. The "open a shop one-thing" service further simplifies procedures, allowing establishments like餐饮店 (catering shops) to complete formalities generally within two weeks, or最快 (at the fastest) in just one day.
Additionally, the plan proposes expanding the coverage of cross-regional government services in the Yangtze River Delta, promoting the mutual recognition and interoperability of electronic seals and electronic bills across the region, and broadening the types and application scenarios of shared electronic certificates within the Yangtze River Delta area.
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