Delivery riders and couriers working across cities are key forces behind JD.com's super supply chain. Providing them with comprehensive "housing and career security" is a responsibility JD.com takes seriously. With the latest batch of full-time JD.com riders moving into "Courier Homes" in Beijing's Tongzhou District, the company has already supplied 28,000 housing units for frontline workers. Today, JD.com announced plans to invest an additional 22 billion yuan over the next five years to provide 150,000 "Courier Homes" through leasing, self-construction, and housing security funds, further improving living conditions for delivery personnel. Beyond housing, JD.com is enhancing welfare benefits and vocational training systems for frontline employees, ensuring care extends to all aspects of their lives—from daily necessities to personal growth.
Located in Beijing's Tongzhou District, the "JD Courier Homes" offer fully furnished 60-square-meter apartments with rent 50% below market rates. For example, full-time rider couple Zhu Hongqi and Chen Ruonan, who recently completed deliveries for the "12.12" promotion, now enjoy a comfortable living space where their child can stay during visits. The convenience of living within their delivery zones allows them to rest during breaks.
At JD.com's "Asia No. 1" logistics park in Beijing's Daxing District, one of over 60 company-built dormitories nationwide, warehouse worker Li Qiuyue reduced her commute from one hour to just 10 minutes while saving thousands in rent. The dormitories feature customized amenities like wardrobes, water dispensers, and washing machines, easing the transition from campus to work for young employees.
Under government policy guidance, JD.com has allocated these homes through leasing and self-built projects, covering 145 cities. The company has invested 22 billion yuan over two decades in employee housing, with an additional 10 billion yuan added to its "Housing Security Fund" in 2023—77% of applicants being frontline workers. Over 10,000 employees have purchased homes with this support.
**Five Industry-Leading Employee Benefits:** 1. **100% Labor Contracts & Social Security:** Full-time riders enjoy full labor rights, including pension, medical, work injury, maternity, and unemployment insurance, plus housing provident fund. Additional benefits include paid leave, health checkups, and emergency relief funds. 2. **Free Work Equipment:** Uniforms, e-bikes, and meal carriers are provided, along with seasonal allowances. 3. **Subsidized Meals:** In over 10 provinces, logistics staff can purchase KFC or Pizza Hut meals for as low as 9.9 yuan. JD Fresh kitchens offer free rider meals, while in-house cafeterias provide discounts. 4. **Family Support:** Since 2014, JD.com has spent 700 million yuan on "Family Reunion Subsidies" for workers unable to return home during holidays. Starting 2025, children of logistics employees taking college entrance exams will receive bonuses and hiring priority. 5. **Emergency Aid:** The "Employee Relief Fund," established in 2010, has disbursed 157 million yuan to assist workers facing sudden hardships.
**Career Development:** JD.com and Guangdong Province co-founded China’s first "Modern Rider Academy" in Guangzhou, aiming to upskill 100,000 couriers in three years. The academy offers practical courses—from safety protocols to mental health—and pathways to roles like drone operators or warehouse managers. Partnering with vocational schools, it also provides academic advancement opportunities.
Since 2014, JD.com’s "University at JD" program has supported over 6,500 employees in pursuing higher education. With 360,000 workers participating in JD Logistics’ 2025 National Skills Competition, more couriers are earning certifications to advance their careers.
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