On January 28, Russian local time, an off-road vehicle carrying 10 Chinese tourists overturned on the ice surface of Russia's Lake Baikal, resulting in one Chinese tourist fatality and four others injured. Ping An Insurance (Group) Company of China, Ltd. swiftly activated its major emergency response protocol and global emergency rescue services to screen for affected customers. As of January 30, Beijing time, five tourists involved in the accident were identified as customers holding Ping An Property & Casualty's overseas travel accident insurance policies; among them, one was unfortunately deceased, while the remaining four sustained injuries including rib fractures and minor wounds.
Upon identifying the affected customers, Ping An Property & Casualty immediately established a dedicated overseas rescue task force to make contact and dispatched local partners to the accident site to provide emergency assistance.
For the three injured customers requiring support, Ping An Property & Casualty actively coordinated with local professional medical resources in Russia, accompanying them to major hospitals equipped with CT scanning capabilities for treatment and follow-up examinations, while also providing medical expense advances and material supplies. To help alleviate the clients' distress, the company specifically provided local SIM cards to facilitate quick communication with family members back in China to reassure them.
For the customer who tragically passed away, Ping An Property & Casualty promptly arranged flight and airport transfer services for the bereaved relatives and dispatched a company representative to accompany the family to Russia to assist with funeral arrangements.
In the face of a merciless accident, Ping An stands guard. The company stated it will continue to monitor the progress of the emergency response, mobilize all available resources to assist in the treatment of the injured, and ensure the full implementation of all overseas emergency, fast claims settlement, and customer care measures, striving to help the affected customers and their families through this difficult time. Ping An has activated a special overseas emergency rescue plan for this incident, and assistance is available by calling the emergency hotline at 95511 (overseas: +86 755 95511), regardless of whether the caller is a Ping An customer.
Attached are 5 key overseas emergency rescue measures: 1. Proactive Claims Service: Actively screen for potentially affected customers and initiate contact to provide claims assistance. 2. Medical Support: Services include emergency medical care, medical transport, medical repatriation, hospitalization, expense advances, medical translation, emergency medication delivery, and medical equipment support. 3. Emergency Assistance: Services encompass repatriation of remains/ashes, local burial/funeral expenses, arranging for relatives to travel to handle affairs, arranging for the return of minor children, arranging family visits, and convalescence accommodation. 4. Simplified Accidental Death Claim Procedures: For customers confirmed by relevant government authorities to have died in the accident and officially listed among the deceased, beneficiaries can apply for the death benefit based on the casualty list; required documents such as the death certificate, cremation certificate, and household registration cancellation proof can be submitted later. 5. Advance Payment for Fast Disbursement: Proactive advance payments will be made for confirmed fatalities.
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About Ping An Insurance (Group) Company of China, Ltd. Ping An Insurance (Group) Company of China, Ltd. ("Ping An" or the "Group") was founded in 1988 in Shekou, Shenzhen. With the support of governments, regulatory bodies, its vast client base, and society, it has grown into an internationally leading integrated financial and "healthcare & elderly care" services group, providing quality services to over 240 million individual customers and more than 4 million corporate clients. The Group's total assets exceed RMB 13 trillion, making it the largest insurance group by assets globally. Ping An ranks 29th on Forbes' "Global 2000" list, holding the top spot among Chinese insurance enterprises; it ranks 47th on Fortune's "World's 500 Largest Companies" list, placing 9th among global financial enterprises; for nine consecutive years, it has topped the "Global Top 100 Most Valuable Insurance Brands" list by brand valuation agency Brand Finance; its latest MSCI ESG rating is AAA, maintaining the top position in the "Integrated Insurance & Brokers" category in the Asia-Pacific region for three consecutive years. Ping An is listed on the main boards of both The Stock Exchange of Hong Kong and the Shanghai Stock Exchange.
For more information, please visit the company's website at www.pingan.cn or its official Weibo page at http://t.sina.com.cn/pingan/.
Ping An Group Media Contact: Jiang Nan: Email: JIANGNAN615@pingan.com.cn Tel: 4008866338-625188 Mobile: 13632875201
Ping An Group Online Contact: Li Chi: Email: LICHI101@pingan.com.cn Tel: 4008866338-627441 Mobile: 18680218762
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