On the first workday following the Spring Festival holiday, an assessment was conducted at various government service centers to evaluate staff punctuality, work ethic, service quality, and public feedback. Observations revealed officials actively addressing public needs, demonstrating a renewed sense of responsibility during the new year period.
For complex cases, dedicated personnel and windows are available to provide centralized assistance. At the government service center in Xinyu, Jiangxi, on the eighth day of the lunar new year, assistant Liao Xiaopan began his duties at 8:55 a.m. Shortly after, an elderly resident, Mr. Li, arrived seeking help to transfer property ownership to his child. Recognizing the complication due to the property's age, Liao managed the entire process—consulting relevant departments, retrieving archives, and submitting the application—resolving the matter within hours. The center's specialized services for difficult cases, including mobile assistance, have handled over 20,000 requests through online and offline channels since 2023.
At 11:00 a.m., another resident, Xiao Li, approached Liao for public rental housing application guidance after being initially turned away due to incomplete documents. Liao patiently outlined the required materials and digital submission process, emphasizing the need for staff to continuously enhance their expertise through daily briefings and weekly training.
In Guiyang’s Guanshanhu District, AI integration streamlines services. By 9:05 a.m., citizen Tian Xiu visited a legal entity service window for business alteration, concerned about missing documents. Officer Liang Sha proposed an alternative online procedure, avoiding repeat visits. The district’s 73 service windows now offer 1,360 items under "one-stop" processing, with nearly 90% achievable online. An AI assistant supports 400+ tasks, enabling real-time guidance for unclear procedures.
In Dalian’s Jinpu New Zone, a green channel expedites critical applications. At 8:30 a.m., Han Mingchen, production manager at Dalian Soybean Technology, urgently requested certification for a national bond project. Officer Zhang Bo assured immediate handling, coordinating with departments to issue the proof within the day. The center’s streamlined approach has benefited 40+ enterprises during the holiday period, with processing times slashed to as little as 30 minutes for high-frequency items. By noon, Han received confirmation of his completed certification, reflecting ongoing reforms to enhance efficiency.
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