Recently, regions including Chongqing, Guangxi, and Hubei have been hit by heavy rainfall, leading to flooding and landslides in some areas. In response to the extreme weather, China Construction Bank (CCB) has acted swiftly to support flood prevention and disaster relief work. The bank has been inspecting branch outlets for potential hazards, ensuring uninterrupted service, and upholding its commitment to serving the public by safeguarding people's lives and property.
In Chongqing, from the night of May 23 to the early morning of May 24, Yongchuan District experienced an extreme, sudden rainstorm, with precipitation in several towns and streets breaking local historical records. The resulting flash floods caused houses to collapse, damaged crops, and destroyed infrastructure. CCB's Yongchuan branch immediately contacted the most severely affected areas, including Chashan Zhuhai Subdistrict, Zhongshan Road Subdistrict, and Shuangshi Town government. Upon learning of the urgent need for supplies such as instant noodles, milk, and flashlights, the branch organized voluntary staff donations and purchased the necessary items, delivering them to the affected communities on the morning of May 26.
All outlets of the Yongchuan branch conducted safety inspections and deployed sandbags for flood prevention. While ensuring safety, they continued normal operations. Utilizing spaces like the "Laborers' Harbor," they provided convenience services such as rest areas and charging stations for citizens and relief workers. To meet financial needs related to the disaster, the branch promptly opened dedicated green channels for flood relief, prioritizing and streamlining procedures to ensure rapid disbursement of relief funds. For cases involving damaged or lost bank cards or social security cards, special service windows were set up to provide one-stop assistance. The branch also comprehensively assessed the impact on clients, offering services like repayment plan adjustments for those facing difficulties due to the disaster. These measures aim to alleviate financial pressure on affected individuals and businesses, helping them quickly restore normal production and daily life.
In Guangxi, on May 19, Liuzhou City activated a Level 4 flood warning. Coupled with the impact of a previous earthquake, the region faced a dual challenge. CCB's Guangxi branch immediately activated its emergency response plan, closely monitoring rainfall and water level data from meteorological and water resources departments, and issuing internal rolling alerts and flood prevention notices. CCB's Liuzhou branch organized a "Zhang Fuqing" Communist Party member task force to deploy to frontline outlets. They conducted hazard inspections, set up flood prevention materials, and ensured financial services remained uninterrupted.
Fangchenggang in Guangxi was hit by an exceptionally heavy rainstorm, causing severe waterlogging on many roads, rising water levels in some townships, and extensive flooding of farmland. CCB's Fangchenggang branch quickly organized its "Zhang Fuqing" task force to conduct door-to-door checks via phone calls, gathering detailed information on crop damage and livestock losses for farmers. They explained relief policies such as loan extensions and renewals. For farmers in urgent need of working capital, individual records were established, and green approval channels were opened to help them through the difficult period.
In Hubei, on the evening of May 17, Jingzhou City experienced a historically rare heavy rainfall for the season. The urban center activated an emergency response for extreme rainfall and urban waterlogging, creating a severe flood prevention situation. Upon receiving the flood warning, several lower-lying CCB branches in Jingzhou—Yuqiao, Huafu, and Chengbei—immediately initiated emergency responses. They quickly organized flood control measures, thoroughly inspecting potential hazards related to doors, windows, electrical circuits, and equipment. Sandbags were used to block entrances and prevent water backflow, safeguarding assets and operational safety. Notifications were also issued through online channels to guide clients to use mobile and online banking services, minimizing the impact of the flooding on customers.
The Yuqiao branch, which handles agency treasury services, took special measures to ensure uninterrupted treasury operations. With assistance from rescue teams, the branch used assault boats to quickly transport specialized treasury equipment to CCB's Sanwan branch in Jingzhou, located on higher ground unaffected by the waterlogging. The technology department simultaneously changed the system's accounting IP address. The following day, the Sanwan branch successfully resumed treasury services, ensuring business continuity and secure fund transfers.
In Hunan, from May 17 to 18, Shimen County in Changde City experienced extreme heavy rainfall, with a 24-hour cumulative precipitation reaching 339.2 mm. In the hardest-hit Hupingshan Town, rainfall from midnight to 6 AM reached 240.6 mm, breaking historical records. The resulting floods caused interruptions to water, electricity, and communications, house collapses, and transportation damage in several townships of Shimen.
CCB's Shimen branch in Changde proactively dispatched its "Zhang Fuqing" task force to the Shimen river embankment to assist with inspection and risk assessment. Team members carefully monitored water level increases and flow rates, diligently checked the embankment for risks like seepage and piping, and closely observed the potential impact of the flood on the surrounding environment. Meanwhile, the "Zhang Fuqing" financial service team stationed at the branch outlets worked to maintain clean and orderly premises, strictly implemented flood prevention safety measures, and ensured normal operations to keep financial services uninterrupted.
In Guangdong, on May 21, Yangchun City was hit by a historically rare, exceptionally heavy rainstorm, with a maximum 24-hour rainfall of 1057.5 mm. CCB's Yingbin branch in Yangchun, Yangjiang, is located near a river and in a low-lying area, with water accumulation at its entrance reaching up to 40 cm at its deepest. Facing the danger, the branch quickly organized staff to build sandbag barriers, elevated and relocated important equipment like computers and printers, cut off non-essential power, and implemented shift-based monitoring. As the rain subsided and water receded, the Yingbin branch resumed normal operations at the fastest possible speed, with zero equipment damage and no loss of documents.
In Guizhou, on May 19, due to persistent heavy rainfall and the combined effect of passing flood peaks, several areas in Duyun City experienced waterlogging and damage to power lines. CCB's Jin Qilin branch in Duyun, Qiannan, immediately activated its flood prevention and disaster emergency service plan. It quickly deployed backup power generation equipment to ensure the stable operation of the branch's core business systems,全力保障ing counter services. The branch also urgently allocated flood prevention materials such as sandbags, barriers, and emergency lighting, conducted comprehensive safety inspections inside and outside the outlet, and strengthened safety defenses for production during the flood season.
In Yunnan, to prepare for extreme weather during the main flood season, CCB's Anning branch in Kunming established a special task force. It focused on risk inspections of key areas in business outlets and office buildings, including low-lying zones, drainage facilities, building walls, signage, outdoor billboards, electrical wiring, lightning and static electricity protection, and fire emergency facilities. Identified hazards were addressed with targeted rectification measures. The branch also conducted practical drills, inspected document storage rooms, and ensured an adequate supply of flood prevention sandbags,全力筑牢ing safety defenses for the flood season.
Extended Reading Claims Service Upgrades In response to flooding across various regions, CCB Property & Casualty Insurance has fully activated its emergency claims response plan, ensuring "fast claims where possible, full claims where due, and reasonable advance payments." 1. Opening Green Channels: Simplifying claims procedures, reducing required documentation, implementing a "fast-track for small claims" mechanism to improve settlement efficiency. 2. Major Disaster Mutual Recognition Mechanism: In the event of severe disasters, a vehicle insurance major disaster survey mutual recognition mechanism will be activated to avoid delays in loss assessment due to road closures. 3. Rescue Network Coordination: The 24-hour customer service hotline 400-900-6996 is on standby, coordinated with professional rescue companies to provide towing services and support.
Flood Season Risk Prevention Tips 1. Be Cautious When Camping Mountain valleys are high-risk areas for flash floods. Adhere to the principle of "three avoidances and one alert": avoid riverbeds, avoid canyon outlets (funnel-shaped terrain), and avoid areas below steep slopes. If you notice stream water turning muddy or water levels rising rapidly, abandon your tent immediately and evacuate vertically to higher ground. 2. Urban Commuting and Water Wading Electric Vehicles (EVs): While batteries have waterproof designs, risks remain from暴雨浸泡. If water depth exceeds half the tire height or 60 cm, the vehicle may float; do not attempt to drive through. If the vehicle涉水s, cut power immediately and contact professional救援; do not attempt to restart it yourself. Internal Combustion Engine Vehicles: If the engine stalls in a waterlogged area, do not restart it, as this can cause engine damage. Call for救援 and move to a safe place to wait. Underground Spaces: During红色暴雨预警s, avoid parking vehicles on the lowest level of underground garages. People should not linger at subway station entrances/exits or underground shopping areas. 3. Prepare Emergency Supplies It is recommended that households routinely prepare emergency supplies such as a battery-powered radio, a high-power flashlight, and power banks. 4. Secure Warehouse Inventory During the flood season, businesses should take loss prevention measures such as elevating inventory and reinforcing doors and windows to minimize potential accident losses.
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