At the MWC26 Barcelona (Mobile World Congress 2026), the prestigious global telecommunications industry awards, the GTI Awards, were officially announced. AsiaInfo Technology, in collaboration with the China Mobile Research Institute and Hunan Mobile, received the "Best Mobile AI Application Award" for their "Agent-Driven Experience Assurance Management Solution." This recognition highlights the global telecommunications industry's high regard for the joint exploration in AI technology innovation and service monetization by AsiaInfo Technology and China Mobile.
The Agent-Driven Experience Assurance Management Solution focuses on 5G network value operations, prioritizing the identification of genuine user needs and aiming to enhance network service quality. It innovatively establishes a multi-agent-driven system that integrates Business and Operational domains.
Leveraging a multi-agent collaboration mechanism, the solution can accurately interpret user-subscribed service intents and generate network optimization and assurance strategies. By efficiently orchestrating existing Operational domain capabilities, it achieves precise perception of service intents and proactive implementation of assurance strategies. It also continuously monitors customers who have activated services, ensuring customer experience while dynamically balancing network load. This provides a new practical pathway for transitioning 5G networks from "scale construction" to "value operation."
Unlike traditional network assurance models centered on network elements or services, this solution pioneers an AI operations system driven by user intent and enabled by Business-Operational domain integration and collaborative scheduling. It achieves three major technological breakthroughs:
First, it establishes a pioneering multi-agent collaboration mechanism across Business and Operational domains. Through efficient coordination among multiple agents, it accomplishes second-level recognition, translation, and execution of user voice/text intents into Service Level Agreement assurance strategies, automating the conversion of user intent into network assurance actions.
Second, it realizes the service-oriented encapsulation of 5G-Advanced network capabilities. It abstracts native 5G-A capabilities—such as carrier aggregation, resource scheduling, and intelligent board cards—into standardized, configurable service units. These can rapidly respond on-demand to various service requirements for dynamic, tiered assurance.
Third, it constructs a central, integrated Business-Operational "brain" for strategy assurance. This brain is solely responsible for the generation, validation, deployment, and closed-loop management of assurance strategies, achieving end-to-end automation from business intent to network action. This makes network operations more intelligent, precise, and efficient.
This award signifies an important achievement in the deepened collaborative innovation between AsiaInfo Technology and China Mobile across production, research, and application, promoting the commercial implementation of product and service capabilities. Moving forward, both parties will continue to focus on core areas such as 5G-Advanced, AI agents, and service monetization. They aim to drive the upgrade of network operation models through technological innovation, contributing more replicable and scalable Chinese solutions and experiences to the global telecommunications industry's transition towards value-based operations.
Regarding GTI: Initiated in 2011 by domestic and international communication operators including China Mobile, Japan's SoftBank, and the UK's Vodafone, GTI is an international industry cooperation platform. Its members include 247 global operators and 291 industry partners. The GTI Awards, one of the most influential awards in the global telecommunications industry, aim to recognize organizations and individuals who have made outstanding contributions to industry development, thereby encouraging innovation in technology, products, solutions, and business applications.
Regarding AsiaInfo Technology: AsiaInfo Technologies Holding Limited, originating in 1993, successfully listed on the main board of the Hong Kong Stock Exchange on December 19, 2018. It is a leading provider of software and hardware products, solutions, and services, as well as a leading provider of comprehensive digital-intelligent capabilities. Leveraging core digital-intelligent competencies—including consulting and planning, product R&D, implementation and delivery, system integration, intelligent decision-making, data operations, and customer service—AsiaInfo Technology creates a closed-loop customer service model. It provides end-to-end, full-link digital-intelligent transformation services for clients in industries such as communications, government affairs, energy, transportation, broadcasting, and postal services.
Adhering to its "One Consolidation, Three Developments" strategy, AsiaInfo Technology aims to solidly maintain its leadership in the BSS market while rapidly developing emerging businesses like 5G OSS network intelligence, DSaaS digital operation, and vertical industry and enterprise cloud migration. The company actively embraces advanced technologies such as 5G, cloud computing, big data, AI, and the Internet of Things, forming three major product systems: Cloud-Network, Digital-Intelligence, and IT.
AsiaInfo Technology is committed to empowering various industries with digital-intelligent technologies like 5G, cloud computing, AI, big data, and IoT, co-creating digital-intelligent value with its clients. Looking ahead, the company is dedicated to becoming the most trusted creator of digital-intelligent value, leveraging its comprehensive digital-intelligent capabilities to innovate client value and promote the Digital China initiative.
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