The cause and resolution plan remain unclear.
Amid Middle East tensions and significant fluctuations in gold prices, banks' precious metals businesses are facing challenges. It was observed that on the morning of March 2, many users reported a major system error in Bank of Beijing's gold accumulation service, with the page price temporarily displaying as 1.6 yuan per gram.
Some users claimed to have successfully purchased gold at 1.6 yuan per gram, while others shared screenshots indicating that their attempts to buy at that price resulted in a transaction failure prompt. Numerous screenshots from social platforms showed that the real-time purchase price for Bank of Beijing's gold accumulation product was listed at 1.6 yuan per gram that morning, while the real-time selling price was 1173.40 yuan per gram.
A check revealed that the gold accumulation module entry has now "disappeared" from the precious metals business page within Bank of Beijing's mobile banking app. Currently, the precious metals section only displays two modules: physical precious metals and agency precious metals. This means customers are temporarily unable to initiate new gold accumulation transactions (including purchases, sales, or physical redemptions) with Bank of Beijing, and assets in existing gold accumulation accounts cannot be viewed at this time.
"The issue preventing access to the gold accumulation page has been reported to the relevant business department. We suggest you try again later," said a customer service representative from Bank of Beijing when consulted. The representative noted that following the standard steps for gold accumulation业务 now leads to no corresponding options being visible, and the relevant department is verifying and addressing the issue. Staff at a Beijing branch of the bank also confirmed that the bank's gold accumulation system "experienced some problems" today, operations are currently unavailable, and the headquarters' technology team is working urgently on adjustments, advising customers to try again in the afternoon.
Regarding the price briefly showing as 1.6 yuan per gram, another customer service agent stated, "We are indeed unable to see the [gold accumulation] menu at the moment. The specific reason is being urgently investigated. We recommend checking back later. These issues have been reported and are currently being handled."
Beyond when the system will return to normal and whether existing gold accumulation assets will be affected, many customers are concerned about how potential gains or losses for those who successfully bought at 1.6 yuan per gram will be handled. Regarding this, the customer service agent mentioned that affected customers need to contact the bank personally to register their details. After the information is forwarded to the relevant department, a specialist will contact them to resolve the matter.
Recently, as the situation in the Middle East intensified, gold price volatility has increased. At the time of writing, COMEX gold rose 2.32% to $5,351.9 per ounce. Domestically in China, the main Shanghai gold futures contract increased by 3.69% to 1,187.18 yuan per gram.
(As of the time of writing, this is the display on the precious metals business page of Bank of Beijing's mobile banking app.)
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