China Mobile released its 2025 Sustainability Report, detailing operational and ESG performance for the year ended 31 December 2025.
Financial Highlights • Operating revenue rose 0.90% year-on-year to RMB 1,050.20 billion. • Net profit came in at RMB 137.10 billion, while operating profit reached RMB 148.90 billion. • EBITDA margin stood at 32.30%.
Network & Customer Metrics • 5G base stations increased to 2.77 million, underpinning 96% nationwide population coverage. • 5G subscribers grew to 642 million; wireline broadband users exceeded 324 million. • The IoT card base expanded to 1.48 billion, supported by the world’s largest OneNET platform.
Digital Infrastructure & Computing • Intelligent computing power totalled 92.50 EFLOPS (FP16). • The “Computing Network Brain 3.0” and two national-level intelligent computing training centres are in service. • International transmission bandwidth more than doubled to 406 Tbps.
R&D and Innovation • R&D investment rose to RMB 37.40 billion, with valid patents surpassing 20,514. • Proprietary “Jiutian” AI large-model family completed trillion-parameter MoE training; users of Lingxi AI assistant exceeded 100 million.
Environmental Performance • Green power purchases totalled 55.20 billion kWh, cutting 10.87 million tons of CO₂e. • Company-wide energy-consumption intensity declined 5.60% and carbon-emission intensity fell 6.60% year-on-year. • 15.00 billion kWh of electricity was saved in 2025, bringing cumulative savings under the “C² Three-Energy Plan” to 46.30 billion kWh. • Average PUE of 55 large and ultra-large data centres improved to 1.285.
Social & Governance • Overall customer satisfaction reached 83.45 points; first-call resolution via hotline improved to 97.96%. • Employee headcount was 461,345, with women representing 51.51% of the workforce. • The Board set up a Sustainability Committee and maintained 100% coverage of enterprise-wide performance and compliance evaluations.
Looking ahead, China Mobile plans to keep strengthening communications, computing and AI services, target further reductions in carbon intensity, and continue expanding 5G-A, 6G and AI applications across industries.
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