The southern and central regions of Guangxi have experienced days of extreme heavy rainfall due to the impact of Typhoon Maysak. Confronted with severe risks, Postal Savings Bank Of China Co.,Ltd. (PSBC) swiftly activated its emergency response plan, comprehensively deploying flood prevention and disaster relief efforts. It has strictly adhered to safety production principles and is working with full force to build a robust security barrier for financial services.
Proactive Planning and Implementation
The Guangxi Branch of PSBC promptly initiated its emergency plan. The monitoring center implemented 24-hour strict surveillance over all outlets, increasing the frequency of video inspections for critical areas such as branch lobbies, equipment rooms, cash replenishment rooms, and self-service zones during heavy rain periods. This allowed for real-time, close monitoring of potential hazards like water backflow, equipment immersion, and circuit abnormalities. Due to the combined effects of heavy rainfall and upstream flood discharge, some areas experienced river water backflow and waterlogging risks. Several outlets of the Qinzhou City Branch faced the threat of water ingress, jeopardizing the safety of business equipment. The local branch immediately responded according to the plan, using sandbags to block entrances, reinforcing protective facilities, and simultaneously relocating critical equipment such as computers and machines to ensure asset safety.
Rapid Response to Ensure Service Continuity
The Guangxi Branch of PSBC activated its flood season emergency support plan without delay. Various business teams within the operations center, including corporate settlement, fund transfers, and centralized authorization, leveraged their respective roles to keep both online and offline service channels unobstructed. Adhering to the principle of "uninterrupted service and undiminished business speed," they fortified the defense line for stable real-time operations. Their efforts were focused on protecting the lifeline of financial services during the disaster, ensuring continuous operational business, meeting public financial needs, and securing the safety of fund transactions.
Affected outlets concurrently carried out sludge cleaning, facility and equipment maintenance, and safety hazard inspections. Multiple measures were implemented to help outlets restore a safe operating environment as soon as possible. For outlets temporarily unable to resume operations, customers were promptly guided to neighboring branches or to use online channels like mobile and internet banking to conduct their business, guaranteeing the availability of essential financial services.
Client-Centric Focus for Post-Disaster Support
The Guangxi Branch of PSBC has consistently prioritized its clients, continuously monitoring the disaster impact and recovery needs of small and micro-enterprises, farmers, and individual businesses. It has provided services such as loan renewal without principal repayment and loan extensions for affected credit clients. By establishing green approval channels and optimizing online pre-approval processes, the bank ensures that credit funds reach affected clients swiftly. These actions fulfill the commitment that "PSBC service will not be interrupted by wind and rain."
Moving forward, PSBC will continue to follow up on Guangxi's post-disaster recovery and reconstruction efforts. It will accurately assess the financial needs of affected entities, fully commit to providing relief assistance and service guarantees, and use concrete actions to strengthen the financial front line against floods and disasters, contributing the strength of PSBC.
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