Black Cat Complaint has released its October corporate complaint handling red and black list. All data comes from the Black Cat Complaint platform and reflects how companies handle and resolve complaints on the platform.
As of the end of October 2026, the Black Cat Complaint platform had received nearly 39.12 million valid consumer complaints cumulatively, with companies responding to nearly 30.49 million and more than 26.04 million complaints resolved. Of these, nearly 480,000 valid complaints were received in October.
To present corporate complaint handling in different segmented consumer sectors on the Black Cat platform more precisely and promptly, the red and black list is divided not only by industry but also includes a "Most Watched Sectors List" based on recent hot consumer events, providing consumers with more valuable consumption references.
Key issue: Agoda downgrades the room type without authorization and deducts an extra HKD 990
Agoda and KLOOK appeared on the October 2026 OTA sector corporate service black list.
This month, multiple consumers reported that Agoda altered orders without authorization. One consumer booked a four-person family room through Agoda and later applied to change the check-in date, explicitly without agreeing to any change in room type. However, Agoda, without prior notice, unilaterally downgraded the order to a twin room that can only accommodate two people and also added an unauthorized charge of HKD 990. The consumer requested a refund, but the platform refused without giving a legitimate reason, replying only with template statements. Agoda's response rate in September was 0%.
Black Cat Complaint October Industry Red and Black List
Shared Services Red List: Monster Charging, Songguo E-bike, Jiedian, Sudian, Jubaochong
Black List: Zhihui Guanlian, Guangyu Kest Battery Swap, Xiaohuanglv, Shangdian Power Bank, Xiudian, Guangdong Juchongchong Technology, Xiaodian Technology, Beidian, Yuekuai Flash Charge, Shenzhen Diandingdang Technology
Shopping Platforms Red List: Shanchao Technology, Huigoubang Mall, Henan Quanyiduo Digital Technology, Zuxiaoxin, Nanjing Hecheng Network, Rongxuangou, Tmall Supermarket, Hangzhou Zaidao, Zhaoliangji, Dangdang
Black List: Taobao Mall, Xianyu, Tmall, Paijitang, 1688, Diantao, Alibaba Business Advisor, JD Mall, JD Daojia, Waimai Bawangcan
Travel, Transportation and Accommodation Red List: Qingdao Haiyunduan, Chengdu Haiyang Business Travel, eHi Car Rental, Ctrip Travel Services, Shenzhou Car Rental, Marriott Hotels & Resorts
Black List: Yanyu Cultural Tourism, Chimelong Group, Xiamen Airlines, Capital Airlines, West Air, 9 Air, Thank U Hotel, Chengdu Airlines, Shanghai Disney Resort, Agoda
Entertainment and Lifestyle Red List: iQIYI, Miantu Technology, Beijing Jingtian Kechuang, Chongqing Mihui Yuanlai Technology, Xintu Rongce, Lizhi Cloud Service, Heyou Technology, Xinyiyun, Shanghai Yuxuan Technology Co., Ltd., Guangdong Tianchen
Black List: WeChat, Quanmin K Ge, Fenwandao, QQ, Yetimall, Meitu, Migu, Shanghai Chaosheng Music Co., Ltd., Sinopec, Fengjun Culture
Education and Training Red List: Suzhou Tongchong Information Technology, Qiniu Academy, Xueersi, Lizhi Micro Course, Fenbi Civil Service Exam, Hongsong Xiaoke
Black List: Duolingo, Offcn Education, Jiangzhen, New Oriental, Acadsoc, Dongao Accounting Online, Jiangsu Baixiaoxuan Education, Tarena Education, Bangbang Zhuxue, Henan Zhong'an Jianpei
Finally, Black Cat once again reminds consumers that Black Cat Complaint does not charge any fees to help consumers resolve consumption disputes. Anyone charging in the name of the platform's official staff or partners to resolve complaints is impersonating and committing fraud. Consumers are advised to stay vigilant and promptly report relevant accounts to the platform's official channels and call the police.
After a complaint is filed on the Black Cat platform, dispute handling will involve the complained company contacting and communicating with the consumer. Black Cat platform will not have customer service staff proactively contact anyone to intervene and assist with refunds. Please also choose official channels to resolve consumption disputes and do not easily trust third-party institutions or individuals offering agency refund services to avoid being deceived. If fraud occurs, please report it to the police promptly.
The official channels through which consumers can currently file complaints are: the Black Cat Complaint official website (https://tousu.sina.com.cn/), the Black Cat Complaint app (please download it from official app stores), and the Black Cat Complaint mini program on WeChat, Baidu, Alipay, and Douyin.
If anyone discovers fake accounts, they can send the fake account information to the Black Cat official email: heimaotousu@vip.sina.com.
To prevent personal information leaks and fraud, please pay attention to the following matters:
1. Before submitting a complaint, carefully check whether the complaint text and image evidence expose private information such as your name, contact information, address, order number, or courier tracking number. If submitted images contain private information, please hide the images or blur them in advance.
2. Please choose official channels to resolve consumption disputes. Do not easily trust dispute resolution methods, contact information, or accounts claiming to be staff provided through private messages or comment sections on the platform. Do not casually add strangers through QQ, WeChat, or other means, and especially guard against statements such as "pay money for priority handling" or "special channels can help process refunds."
3. Please do not provide bank card numbers, passwords, ID numbers, or verification codes to strangers, and do not remit money through QR codes or unknown links. Be cautious to avoid fraud, and if fraud occurs, please call the police promptly.
4. Please remain vigilant against overseas calls starting with 00 and do not easily trust the displayed caller name.
5. After legitimate corporate customer service handles a complaint, refunds will be made through the consumer's original payment channel. If the other party asks for a refund through other channels such as QQ, Alipay, WeChat, or website links, please be vigilant and avoid providing personal information or carrying out transfers such as "unfreezing fees," "verification fees," or "deposits."
In order to concentrate resources and better serve everyone, Black Cat Complaint currently only accepts complaints related to disputes encountered by consumers during actual consumption. We ask for everyone's understanding and support.
Comments