The Airports Council International (ACI) has recently announced the results of its 2025 global airport service quality satisfaction assessment. Pudong Airport, recognized for its superior hub operations and service capabilities, has once again been awarded the title of "2025 Asia-Pacific's Best Airport handling over 40 million passengers" among 380 participating airports worldwide. This marks the sixth consecutive year that Pudong Airport has ranked first globally in passenger satisfaction (tied). In 2025, Pudong Airport handled a total of 557,000 arriving and departing flights, representing a year-on-year increase of 5.5%. Passenger throughput reached 84.995 million, a growth of 10.7% compared to the previous year. The airport actively upholds the Shanghai Airport Group's corporate mission of "providing the best air service for a better life," focusing on enhancing the passenger experience across the entire travel journey and all scenarios, thereby showcasing Shanghai Airport's commitment to exceptional service. Last year, the number of transfer passengers at Pudong Airport reached 13.75 million, an increase of 14% year-on-year. As part of building the Shanghai Airport transfer brand "Convenient Transits in Shanghai," Pudong Airport has introduced a range of services. These include 24-hour security check and customs clearance for international, Hong Kong, Macao, and Taiwan departures; worry-free transfer amenities such as sleep pods and free shower rooms; the "Pule GO" mini-program for direct food delivery to boarding gates; late-night services like free centralized rest areas and extended dining hours; high-quality meal services during flight delays; a quick lost-and-found service allowing online inquiries and offline retrieval; and a pet-friendly boarding service ensuring pets stay with their owners. These initiatives ensure every passenger experiences efficiency, convenience, and warmth at Pudong Airport, providing strong support for establishing Shanghai Airport as the preferred global hub for transfer passengers. The ACI global airport service quality satisfaction assessment is an authoritative evaluation in the civil aviation sector, reviewing and recognizing the services of hub airports worldwide annually based on 8 dimensions and 31 indicators.
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