At 9 a.m. on November 28, a call came into the Dengyun Town Community Service Center in Longchuan County. "Is this the Government Express hotline? I need help with a permit," said a migrant worker from Dengyun. He explained that his aging parents couldn’t submit materials for a *Rural Construction Planning Permit* due to mobility issues. The staff promptly assured him, "We’ll send someone right away," and dispatched an officer to assist on-site—verifying documents and guiding signatures seamlessly.
This exemplifies Dengyun’s innovative "Government Express" model, where residents request services via phone or mobile apps, and officials deliver them door-to-door.
**1. Pioneering a Closed-Loop Service Mechanism** Ye Yibiao, a 95-year-old resident, faced similar hurdles when rebuilding his home. On November 27, officers Zeng Rui and Xie Shiqi visited him, measuring his property and processing paperwork. "We’ll deliver the permit—no need for you to travel," Xie assured. Ye beamed: "This solves everything!"
Dengyun’s "grid officers + social workers" approach ensures vulnerable groups’ needs are identified and met. Eight village WeChat groups enable real-time requests, while interdepartmental collaboration (social security, healthcare, etc.) boosts efficiency. A promotional video by Mayor Zhong Tingting further raised awareness.
**2. Full Coverage: 368 Requests, 100% Satisfaction** The service spans welfare applications, policy consultations, and annual certifications, with 1,814 vulnerable residents registered. To date, 368 requests have been fulfilled with perfect satisfaction rates, cementing Dengyun’s reputation for "zero-distance service."
**3. Scaling Up Across the City** Party Secretary Yang Zhihao emphasized, "This model reflects our people-first philosophy. We’ll expand its scope, blending speed with warmth and smart solutions." The city plans to replicate Dengyun’s approach, aiming for full coverage in town-level centers before extending to eligible villages.
The "Government Express" initiative is set to redefine grassroots governance, making services as convenient as takeout for more residents and businesses.
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