Against the backdrop of the deepening "Healthy China" strategy, employee health has evolved from a basic benefit into a core strategic asset for enterprises and a critical factor influencing long-term organizational development. As the flagship of Ping An Group's healthcare and elderly care ecosystem, PA GOODDOCTOR (01833) leverages its extensive experience in corporate health management and its "online, on-site, in-hospital, and at-home" service network. Through a long-term, in-depth partnership with a major telecommunications group, the company integrates warm, professional health关怀 into every employee's work and life with its efficient, high-quality, end-to-end health solutions, injecting vitality into the enterprise's high-quality development.
Bringing health services into the workplace makes关怀 readily accessible. "My neck and shoulders have been sore for days, it was really uncomfortable. I never expected a professional therapist to come onsite and, after just a few minutes of massage, I feel so much better!" exclaimed Xiao Zhang, a customer service representative, sharing her experience with colleagues after a neck and shoulder therapy session right in the office. Catering to the specific needs of the enterprise, PA GOODDOCTOR has built a diversified health service matrix covering all employees. Prioritizing six core office locations in the main urban areas, the company has launched a variety of customized on-site activities. During the company sports day, professionals were on hand to provide sports stretching and emergency services, helping employees relieve muscle strain while being prepared for any incidents, offering dual protection for peace of mind during activities. Doctors from designated hospitals conduct regular on-site visits and one-on-one health consultations to answer questions and provide personalized guidance. "One-Minute Clinic" smart terminals have been installed in the six main urban area offices, supporting 24/7 consultations with Ping An Family Doctors, enabling online electronic prescriptions with timely medication delivery to easily address minor ailments. Newly added home nursing and in-hospital care services further provide professional, attentive care for hospitalized employees, comprehensively strengthening the workplace health防线.
These down-to-earth on-site activities have made health services easily accessible. Minor issues that once required taking time off to visit a hospital can now be resolved during work breaks. With the number of activities increasing annually, employee participation and enthusiasm continue to grow. Employees are no longer passive recipients of benefits but are actively engaging in their own health management, fostering a increasingly strong health-conscious atmosphere in the workplace. It is reported that these on-site activities will be further upgraded and expanded to cover suburban and county areas, reaching more employees.
Providing a health safety net for critical moments ensures peace of mind is ever-present. After gaining a deep understanding of the urgent needs of employees and their families during sudden health issues, PA GOODDOCTOR, in collaboration with the enterprise's labor union, created an online health platform. This platform offers a full-process health management service covering online consultations and medication purchases, as well as offline assistance with appointment scheduling, hospitalization arrangements, and home and in-hospital nursing care. "During the Spring Festival, my mother had an accidental fracture. At the critical moment when beds were scarce at Jishuitan Hospital, I remembered the company's health benefits included services for family members and contacted the Ping An Family Doctor. They responded quickly, guiding me through the emergency visit process and coordinating with their service team to facilitate a transfer to PLA 304 Hospital, arranging admission and surgery for my mother on the same day," recalled a department manager, Ms. Liu, who remains grateful for the support during last year's harrowing experience.
Beyond handling such emergencies, the medical assistance services also cover employees' daily health needs. PA GOODDOCTOR regularly arranges for doctors and nurses from community hospitals to conduct special consultation sessions at the enterprise, providing face-to-face consultations, issuing prescriptions on the spot. Employees can then use their medical insurance cards to settle payments and purchase medication directly, eliminating the need for separate hospital trips, making the process hassle-free and convenient. From routine on-site consultations to critical medical assistance, PA GOODDOCTOR's services flow like a warm current, meeting employee needs at every turn. The online consultation team is on standby 24/7, ready to answer health queries, while services like appointment scheduling and hospitalization arrangements have garnered widespread praise from employees for their timeliness, efficiency, and professionalism. This dedicated and caring protection not only builds a robust health防线 for the enterprise's workforce but also materializes the company's humanistic关怀 through tangible health services, helping to build a more attractive employer brand.
It is reported that from 2022 to 2025, the number of employees who activated the corporate health management service exceeded 7,800, with Ping An Family Doctor consultations reaching 75,882 times. Furthermore, PA GOODDOCTOR successfully assisted employees with 8,561 appointment scheduling requests and 15 critical illness hospitalization arrangements, among other medical services. Additionally, the company organized over 100 offline health and workplace activities for this client. Looking ahead, PA GOODDOCTOR will continue to leverage its technological and resource advantages in the digital health sector, continuously enriching its service offerings, innovating service models, and expanding service scenarios to provide convenient, high-quality health services for more employees and their families, contributing to the development of high-quality workplace health.
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