The Hongkong and Shanghai Hotels, Limited (HSH) has released its 2025 Corporate Responsibility and Sustainability (CRS) Report, covering the period 1 January–31 December 2025 and prepared in line with HKEX ESG Code, GRI, SASB, TCFD and ISSB references. KPMG provided limited assurance on selected disclosures.
Financial and Operating Snapshot • Revenue reached HK$7.99 billion, with operating costs at HK$3.19 billion, employee wages and benefits at HK$2.95 billion, capital expenditure at HK$743 million, payments to providers of capital at HK$578 million and tax payments of HK$389 million. • Group floor area remained 743,000 m², while guest nights rose 9% year-on-year to 1.29 million.
Climate and Resource Performance • Carbon intensity fell 56% against the 2010 baseline—meeting the group’s 2030 target five years early—and 14.6% versus 2024, driven by expanded use of renewable power. • Absolute greenhouse-gas emissions dropped to 70,000 tCO₂e, down 44% from 2010. Energy intensity improved 18% from baseline to 1,238 MJ/m². • Renewable electricity supplied 28% of total consumption after The Peninsula Manila joined London, Istanbul and Tokyo in sourcing 100% zero-emission power; The Peninsula Chicago will follow in 2026. • Water-efficient measures cut hotel water intensity 10% year-on-year to 1,145 L per guest night; commercial and other properties recorded 1,004 L/m², a 9% annual reduction. • Waste-diversion rate advanced to 57.6% (up 7 p.p.), aided by AI-driven food-waste analytics at The Peninsula London and expanded recycling streams in Istanbul and California. Single-use-plastic items have been reduced 72% versus 2018, eliminating around 16 million pieces annually.
Sustainable Buildings and Finance • 23% of group gross floor area is BREEAM-certified; all 12 Peninsula hotels retain EarthCheck certification. • Recent openings in Istanbul and London achieved BREEAM “Excellent” ratings; 1960 vintage London taxi was converted to electric power as part of low-carbon transport initiatives. • Green-financing facilities total HK$8.30 billion, linked to building certifications and sustainability KPIs.
Workforce Metrics and Governance • Full-time headcount stood at 7,768; 42% of employees and 40% of senior management are women. • Voluntary turnover fell to 13.7%; employee-net-promoter-score improved 32 points year-on-year. • Injury rate was 3.9 cases per 100 employees; 99.3% of injuries required no hospital stay. • Balanced scorecards embedding Sustainable Luxury Vision 2030 targets were rolled out group-wide; a Board-level Sustainability Committee will be formed after the 2026 AGM.
Community Impact • Cash and in-kind contributions totalled HK$22.6 million, alongside 11,365 volunteer hours. • “Hope for LA” raised HK$1.56 million, assisting 25 families after California wildfires, while the first phase of “Hope for Türkiye” delivered 64 housing units for teachers and medical staff in earthquake-affected regions.
The report underscores HSH’s progress in aligning long-term growth with climate resilience, resource efficiency and social impact ahead of upcoming global sustainability disclosure mandates.
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