Recently, exciting news spread throughout Changbai Mountain Airport as a JD Express shuttle bus smoothly arrived at the airport, successfully delivering the first batch of express packages. This landmark event marks the official launch of Changbai Mountain Airport's first "convenient express delivery service," bringing an end to express delivery challenges for airport passengers and staff.
For a long time, Changbai Mountain Airport's remote geographical location and limited surrounding population have posed significant challenges for express delivery companies. High transportation costs and scattered business volumes have deterred many express delivery companies, leaving the airport without express delivery services. This situation caused considerable inconvenience: some passengers were unable to transport personal items on the same flight and had to reluctantly abandon them; airport employees faced even greater difficulties, having to travel 25 kilometers round trip to the nearest express delivery outlet to send or collect business or personal items, which was both time-consuming and laborious. "Difficult to send, slow to receive" became a persistent concern for everyone.
To bridge the "last mile" of airport services and make travel more comfortable for passengers and life more convenient for employees, Changbai Mountain Airport branch company took proactive action from the beginning of this year. They actively communicated and negotiated with multiple express delivery companies, repeatedly exploring the feasibility of establishing express delivery routes.
Through persistent efforts, the airport branch company ultimately reached a cooperation agreement with JD Logistics to jointly create comprehensive express delivery services, aiming to achieve seamless connection from express delivery source to terminal and provide everyone with convenient express delivery experience.
To ensure smooth service implementation, both parties focused on establishing three core components: In terms of network layout, JD Logistics established an open collection point at the Songjiang River Town express distribution center, voluntarily carrying packages that other express companies were unwilling to deliver to the airport, while installing intelligent self-service express lockers and self-pickup stations in the airport terminal, office areas, and employee living quarters to achieve full coverage of express delivery services. For transportation guarantee, they adopted a dedicated personnel and route model to precisely respond to immediate needs of passengers and employees. Regarding service standards, combining both parties' transportation regulations and standards, they strengthened identification of aviation prohibited items and urgent package processing capabilities to ensure safe, efficient, and reliable delivery services.
The launch of this "convenient express delivery service" represents a concrete practice of Changbai Mountain Airport's efforts to improve service levels and vividly demonstrates its commitment to a "people-oriented" service philosophy. In the future, Changbai Mountain Airport branch company will continue to deepen cooperation with JD Logistics, promote coordinated development of express delivery services and aviation cargo business, further expand regional logistics business scale and improve operational efficiency, laying a solid foundation for comprehensively optimizing service quality and enhancing operational efficiency and development vitality of the airport.
Comments