SPD Bank's Zhang Jian: Combining Self-Reliance with Open Collaboration to Deepen AI Integration in Customer Service and Operations

Deep News11-12 17:00

On November 12, a financial frontline report stated that the 2026 collective third-quarter earnings briefing for listed companies in the Shanghai jurisdiction was held today.

Shanghai Pudong Development Bank Co.,Ltd. (ASX: 600000) Vice President and Board Secretary Zhang Jian said that focusing on key areas such as intelligent risk control and financial intelligent agents, the company adheres to combining self-reliance and controllable capabilities with open cooperation, promoting deeper integration of 人工智能 (Artificial Intelligence) into customer service and business management.

On one hand, the company continues to strengthen independent research and development and technological accumulation, enhancing the level of self-reliance and controllability of key capabilities, and consolidating the foundation for enterprise-level artificial intelligence development.

On the other hand, the company maintains an open attitude toward cooperation with institutions that possess mature products and technical capabilities, promoting the integration of external technical capabilities with the company's financial expertise, accelerating the transformation of innovative achievements, and driving innovation in service models and business processes.

"We judge the value of a cooperation mainly by whether it can solve real business problems, improve customer experience, enhance operational management efficiency, and whether it can achieve large-scale application and continuously create value under the premise of security, compliance, and controllable risks. The company will earnestly fulfill its primary responsibilities, integrating data security and artificial intelligence governance requirements throughout the entire process of research and development, cooperation, and application, to better serve customers and the development of the real economy," he pointed out.

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