Black Cat Complaint has released its monthly corporate complaint handling rankings for December, with all data sourced from its platform, reflecting how companies address consumer grievances. By the end of December 2025, the Black Cat Complaint platform had cumulatively received nearly 31.95 million valid consumer complaints, with companies responding to approximately 24.75 million and resolving close to 20.99 million cases, including nearly 790,000 valid complaints filed in December alone. To more precisely and promptly showcase the customer complaint handling performance of companies across different consumer sectors, the rankings are not only categorized by industry but also feature a "Most Watched Areas" list based on recent trending consumer issues, providing consumers with more valuable reference points.
Keyword: Agoda advertises city view rooms that are actually windowless and refuses refunds. This month, consumers reported booking room types on Agoda advertised as "city view" rooms with images showing windows, only to verify with the hotel that the actual rooms were windowless, indicating platform misinformation. Agoda initially promised a full refund if the hotel agreed to waive liability, a condition which was met; however, 48 hours later, the platform reneged, refusing the refund and offering only a 20% voucher as compensation. Agoda received 39 complaints this month, with a 0% response rate.
Black Cat Complaint's December Industry Rankings: Red and Black Lists Shared Services Black List: Guangyu Cositer Power Swap, Zhihui Xiaolian, Yunma Technology, Xiaodian Technology, Xiudian, Fujian Guoman Intelligent Technology, Yuekuai Shanchong, Nanguaxia, Renmin Chuxing, Jubao Chong Red List: Hello, Monster Charging, Beidian, Jiedian, Soudian, Songguo Electric Bicycle Shopping Platforms Black List: Taobao Mall, Xianyu, Tmall, 1688, Alibaba Business Advisor, JD Mall, Miaosuda Electronics, Yishou, JD Daojia, Bieyang Red List: Xinyuehui Mall, Qianshanji, Digua Device Rental, Yougouxuan, Hangzhou Zaidao, Tmall Supermarket, Youcheng Device Rental, Dongfang Fuli Wang, Haitao Duty-Free Shop, Caihuoxia Travel, Transport & Accommodation Black List: Shenzhen Airlines, Capital Airlines, West Air, Chengdu Airlines, Anma Chuxing, Japan's Peach Aviation, China United Airlines, All Nippon Airways (ANA), Beibu Gulf Airlines, Japan Airlines Red List: Chengdu Haiyang Shanglv, Qingdao Haiyunduan, Sijiguibin, Feiyue Yidengji, Ctrip Travel Services, Ehi Car Rental, Shenzhou Car Rental, Rocket Chuxing, Wukong Car Rental, Shenzhen Wujiang Entertainment & Lifestyle Black List: WeChat, Youdongman, Chaimi Life Home Services, Fenwandao, Tencent, Qianniu, Mitako Xiatao, Motianlun Performance Ticketing, Weishangxiangce APP, Yizhiyu Red List: iQiyi, Shenzhen Youshu Zhihui Technology Co., Ltd., Jiakaobaodian, Guangdong Fuqi Law Firm, Yunxi Technology, Lizhiyunfu, Miantu Technology, Tietie, Guangdong Tianchen, Beijing Jingtian Chuangke Education & Training Black List: Duolingo, Zhonggong Education, Shenzhen Lexue Rensheng Culture, Mita Online, Mobvoi, Guangzhou Zhongjiao Hulian, Zhengzhou Ju Mu Xing Xing Education, Shijiazhuang Xuede Zhishang Education Technology Co., Ltd., Dongao Accounting Online, Acadsoc Red List: Heyantang, Ahu Medical Exam, Henan Zhong'an Jianpei, Yuanfudao, Nayun Culture, Fenbi Civil Service Exam
Finally, Black Cat once again reminds all consumers: Black Cat Complaint assists consumers in resolving disputes free of charge; any party claiming to be the platform or a partner and charging fees to resolve complaints is engaging in impersonation and fraud. Consumers should remain vigilant and promptly report such accounts to the official platform and to the police. After filing a complaint on the Black Cat platform, the dispute resolution process involves direct communication between the complained-about company and the consumer. The Black Cat platform will not have customer service personnel proactively contact users to assist with refunds! Please use official channels to resolve consumer disputes and do not trust third-party organizations or individuals offering proxy refund services to avoid being scammed. If you encounter fraud, report it to the police immediately. Current official channels for consumers to file complaints are: The "Black Cat Complaint" official website (https://tousu.sina.com.cn/) The "Black Cat Complaint" client app (please download from official app stores) The "Black Cat Complaint" mini-program (available on WeChat, Baidu, Alipay, Douyin) If you discover impersonator accounts, you can send the account information to the official Black Cat email: heimaotousu@vip.sina.com To prevent personal information leaks and scams, please note the following: 1. Before submitting a complaint, carefully check whether your text and image evidence expose private information such as your name, contact details, address, order number, or tracking number. If submitted images contain private information, please obscure or redact them in advance. 2. Please use official channels to resolve consumer disputes. Do not trust dispute resolution methods, contact information, or accounts claiming to be staff provided via private messages or comments within the platform. Do not casually add strangers via QQ or WeChat, and be especially wary of claims like "pay a fee for priority handling" or "special channels can help process refunds." 3. Do not provide strangers with your bank card number, password, ID number, verification codes, or other sensitive information. Never transfer money via QR codes or unfamiliar links. Guard against deception and report any fraud to the police immediately. 4. Be highly cautious of incoming calls starting with 00 (international prefixes) and do not easily trust the displayed caller name. 5. After a legitimate company's customer service handles a complaint, refunds will be processed through the consumer's original payment channel. If the other party requests a refund via alternative methods such as QQ, Alipay, WeChat, or website links, be vigilant and avoid providing personal information or making transfers for so-called "unfreezing fees," "verification fees," or "security deposits." To concentrate resources and efforts on better serving everyone, Black Cat Complaint currently only accepts complaints related to disputes encountered during actual consumer transactions. Your understanding and support are appreciated.
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