It has been learned that Ping An Good Doctor (01833) recently announced a significant milestone: its integrated offline service network, "Ping An Circle," has exceeded 10,000 partner locations across 136 cities in China. This expansion is a key part of building its "four-access" service network for corporate health management and aligns with the Ping An Group's "2026 Service Year" strategy. The move aims to further integrate online medical services with offline physical touchpoints, transforming service accessibility into a tangible experience and reshaping employee health management systems.
Key Advantages of the Service Model
Historically, employee health management was often limited to annual check-ups, lacking convenient offline channels for daily health needs. The Ping An Circle network now establishes a "three-kilometer service radius" around workplaces and residential areas, ensuring employees can reach a "health station" within a 10-minute walk, bike ride, or drive. According to a company representative, these locations offer integrated services including health consultations, medical report analysis, chronic disease management, medication guidance, and emergency assistance. This creates a seamless connection between online family doctor consultations and offline store services, promoting both employee well-being and corporate sustainability.
Streamlining the Payment Experience
Ping An Good Doctor identified a persistent pain point in corporate health management: the disconnect between payment and user experience. Employees often had to pay out-of-pocket, obtain invoices, submit for approval, and wait for reimbursement when using health benefits. To address these inefficiencies, the company innovated by connecting with major pharmacy chains' ERP systems, launching a one-click payment service called "Ping An Medical Payment." Employees of corporate clients can now simply display a health direct payment code via apps like Ping An Enterprise Treasure, Ping An Le Health, or Ping An Good Welfare at the pharmacy. Payment is processed automatically without any upfront personal cost.
"This has made checkout incredibly convenient, eliminating the need to constantly switch between backend settlement systems," commented a cashier at a Dashenlin pharmacy. Industry observers note that this integrated payment system reflects Ping An's systematic approach to resource integration and value chain optimization, creating a smoother experience for employees while reducing operational costs for pharmacies.
Expanding Benefits and Reach
The Ping An Circle also standardizes "exclusive discounts" across all partner stores. Employees can enjoy special pricing on a wide range of items, from common household medicines and chronic disease medications to health equipment. This regular benefit configuration turns corporate health welfare into tangible, perceptible savings for staff.
To date, over 500 Ping An Circles are operational, encompassing more than 10,000 partner stores. The network has served over 260 corporate clients, with enterprise users making more than 290,000 visits to partner locations. This extensive network of ten thousand points forms a widely覆盖, easily accessible "in-store" offline service matrix. The company representative stated that the platform will continue to expand its offline coverage, enrich the health services offered at its locations, and deepen partnerships with enterprises. The goal is to translate the service philosophy of saving time, worry, and money into more perceptible and obtainable high-quality service experiences.
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