Reports have emerged regarding a ZEEKR owner experiencing a locked vehicle infotainment system while driving across borders. The company has officially responded to the matter.
The company stated that the vehicle's location was displayed as being in an overseas region, which triggered a built-in security protection mechanism in the car's system. This mechanism is a commonly adopted anti-theft and loss prevention measure within the automotive industry.
Official Clarification on Vehicle Functionality
It was clarified that this security protocol does not affect the vehicle's core driving systems, such as power or braking. There is no situation where the "vehicle is locked" or "cannot be driven." Essential functions like opening the charging port cover or the fuel cap can be performed via physical buttons without relying on the central screen.
Resolution and Ongoing Communication
Typically, after the mechanism is triggered and verification confirms a legitimate scenario like an owner's cross-border trip, the prompts can be removed using an authorization code. The company confirmed that the vehicle in question has been verified and the strong system prompts have been deactivated.
ZEEKR is maintaining close communication with the user to assist with follow-up matters. The company also stated it will continue to optimize its safety strategies based on user feedback to enhance the cross-border travel experience.
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