Bank of Communications: Customer Q&A on Fiscal Subsidy Policy for Service Industry Business Loans

To thoroughly implement the decisions and deployments of the Central Committee of the Communist Party of China and the State Council, fully stimulate the potential of the consumer market, further strengthen support for expanding domestic demand, and promote an increase in the supply of high-quality services, Bank of Communications is actively implementing the optimized subsidy policy in accordance with the relevant regulations of the "Implementation Plan for the Loan Subsidy Policy for Business Entities in the Service Industry" (Cai Jin [2025] No. 81, hereinafter referred to as the 'Plan') and the "Notice on Optimizing the Implementation of the Loan Subsidy Policy for Business Entities in the Service Industry" (Cai Jin [2026] No. 5, hereinafter referred to as the 'Notice'). Answers to frequently asked questions by customers are provided below.

Common Questions

Question 1: What changes have been made to the implementation period of the subsidy policy? Answer: The implementation period for the fiscal subsidy policy for business entities in the service industry has been extended until December 31, 2026. After the policy expires, relevant authorities may study an extension based on the situation, and our bank will subsequently act in accordance with the latest regulations from the relevant authorities.

Question 2: What changes have been made to the subsidy standards? Answer: According to the relevant provisions of the Notice, the upper limit for the scale of newly issued loans in 2026 eligible for subsidies per single borrower has been increased from 1 million yuan to 10 million yuan. The subsidy ratio and subsidy period remain unchanged, meaning the subsidy period does not exceed one year, and the annual subsidy ratio is 1 percentage point. Loans meeting the subsidy conditions issued between March 16, 2025, and December 31, 2025, will continue to be handled according to the relevant provisions of the Plan.

Question 3: What changes have been made to the scope of support under the subsidy policy? Answer: Effective January 1, 2026, the fiscal subsidy policy for loans to business entities in the service industry has expanded its supported sectors. In addition to the original eight consumption areas—catering and accommodation, health, elderly care, childcare, housekeeping, culture and entertainment, tourism, and sports—three new consumption areas—digital, green, and retail—have been included in the policy's support scope. The specific industries covered under each sector can be found in the appendix "Reference Scope for Support under the Loan Subsidy Policy for Business Entities in the Service Industry" attached to the Notice.

Question 4: Can the same loan receive multiple different central fiscal subsidies? Answer: According to the requirements of the Notice, the same loan cannot receive multiple central fiscal subsidies.

Question 5: How can customers check the status of their loan subsidies? Answer: After the optimized system functionality is launched, our bank will notify customers of specific subsidy details via mobile text message and messages through the Bank of Communications Mobile Banking App.

Question 6: Can overdue or non-performing loans receive subsidies? Answer: Overdue and non-performing loans are not eligible for fiscal subsidies.

Question 7: Are there any fees charged for this subsidy? Answer: During the process of handling service industry business entity loan business and subsidy business, our bank will not delegate any tasks to third parties (including social intermediaries). Customers can apply for loans through our official channels, such as bank branches and the mobile banking app. Our bank does not charge any fees during the loan subsidy application process. To maximize the protection of customer property and information security and prevent fraud by criminals posing as subsidy processors, customers are advised not to trust information from channels other than our official sources, such as phone calls or text messages from unofficial personnel.

Question 8: What are the consequences of fraudulently obtaining subsidy funds? Answer: Our bank will provide subsidies for service industry business entity loans that meet policy requirements based on market-oriented and rule-of-law principles. We strictly prohibit the use of fake qualifications, materials, guarantees, transactions, or purposes, or obtaining loans through illegal intermediaries. For applications that fail review by relevant departments or involve illegal or irregular attempts to obtain subsidies, our bank will reduce or recover the funds according to regulations.

If you need assistance, you can contact us through the Bank of Communications Mobile Banking App, the loan handling branch, or by calling 95559.