The Black Cat Complaints platform has released its November corporate complaint handling red and black lists, with data sourced from the platform itself, reflecting companies' complaint resolution performance.
By the end of November 2025, the Black Cat Complaints platform had received over 31.16 million valid consumer complaints, with more than 800,000 filed in November alone.
To provide a more precise and timely reflection of companies' complaint handling across different consumer sectors, the red and black lists are categorized by industry. Additionally, a "Most Watched Sectors List" is included based on recent consumer hotspots, offering valuable reference for consumers.
**Key Issue: J&T Express Fails to Provide Pickup Code, Customer Service Unresponsive** Recently, a consumer reported on the Black Cat Complaints platform that after purchasing goods on Taobao delivered by J&T Express, they did not receive a pickup code, preventing them from retrieving their package. Despite multiple attempts to contact the courier, no resolution was provided. Customer service also delayed responses without offering a solution, leaving the consumer unable to confirm receipt, resulting in a poor experience. As of now, J&T Express has a 0% response rate over the past 30 days.
**November Industry Red & Black Lists** **Shared Services** **Black List:** Guangyu Costech Battery Swap, Zhihui Xiaolian, Yunma Technology, Fujian Guoman Intelligent Technology, Xiaodian Technology, Yuekuaishan Charging, Wukong Quick Charge, Xiaoliu Sharing, Jiedian, Xiudian **Red List:** Hello, Monster Charging, Songguo E-Bike, Beidian, Soudian, Jubaochong, Nanguaxia
**Shopping Platforms** **Black List:** Taobao Mall, Xianyu, Tmall, 1688, Miaosuda Appliances, Alibaba Business Consultant, JD Mall, JD Daojia, Zhongjia Leasing, Shendao Sports **Red List:** Xinyuehui Mall, Qianshanji, Digua Leasing, Yougouxuan, Hangzhou Zaidao, Aizuji, Dongfang Welfare Network, Tmall Supermarket, Duty-Free Global Shopping, Caihuoxia
**Travel & Accommodation** **Black List:** Shanghai Paifenle Network Technology, Shenzhen Airlines, Capital Airlines, West Air, Chengdu Airlines, Agoda, Hello Youxing, Kunming Airlines, China United Airlines, Qixiangzu **Red List:** Chengdu Ocean Business Travel, Four Seasons VIP, Ctrip Travel Services, eHi Car Rental, CAR Inc, Airbnb
**Entertainment & Lifestyle** **Black List:** WeChat, Chaimi Life Housekeeping, Shanghai Yongchu Network Technology, Weishang Album App, Tencent, Jiguang Movie Tickets, Fenwan Island, Lekesports, Shanghai Jianji Network Technology, Qianniu **Red List:** Shenzhen Youshu Zhihui Technology, iQiyi, Miantu Technology, Guangdong Fuqi Law Firm, Driver License Exam Master, Hunan Jianghaiyang Law Firm, Yunxi Technology, Lizhiyunfu, Guangdong Tianchen, CamScanner
**Education & Training** **Black List:** Zhonggong Education, Duolingo, Shijiazhuang Xuede Vocational Education, Dongao Accounting Online, Shijiazhuang Jingsu Education, Hongen Literacy, Yixue School, Akaeso Foreign Teachers Network, Zhengzhou Boanzhiyu Education, Chengdu Huisixue Education **Red List:** Henan Zhong'an Jianpei, Nayun Culture, Fenbi Civil Service Exam, Yuanfudao, Jiaogepengyou E-commerce Academy, Rehan Dance, Zuoyebang, Beijing Qingyong Yuexue, Guangzhou Jianxiaozhi Information Technology
**Final Reminder to Consumers:** Black Cat Complaints assists consumers in resolving disputes without any fees. Any claims of charging for complaint resolution under the platform’s name are fraudulent. Consumers are urged to stay vigilant and report such accounts to the platform or authorities.
After filing a complaint, the involved company will contact the consumer directly—Black Cat does not proactively intervene in refunds. Always use official channels and avoid third-party agents to prevent scams.
**Official Complaint Channels:** - Black Cat Complaints website (https://tousu.sina.com.cn/) - Black Cat Complaints app (download from official stores) - Black Cat Complaints mini-programs (WeChat, Baidu, Alipay, Douyin)
Report impersonators to: heimaotousu@vip.sina.com
**Security Tips:** 1. Before submitting complaints, ensure personal details (name, contact info, address, order/express numbers) are hidden in text/images. 2. Use only official channels; distrust private messages/comments offering resolution services or requesting contact via QQ/WeChat. 3. Never share bank details, passwords, ID numbers, or verification codes. Avoid transfers via QR codes/unverified links. 4. Be wary of overseas calls (00-prefix) and spoofed caller IDs. 5. Legitimate refunds occur via original payment methods—requests for alternative channels (e.g., links, "unfreezing fees") are scams.
Black Cat Complaints currently handles only real consumer disputes to optimize resources. Consumer understanding and support are appreciated.
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