On December 12, Shanghai Pudong Development Bank Co., Ltd. (SPDB) held a presentation showcasing its digital intelligence achievements and officially released the "SPDB Artificial Intelligence Implementation Action Plan (2026)." The plan outlines a series of ambitious goals, demonstrating the bank's systematic and large-scale AI application strategy through its engineering practices and forward-looking layout.
The action plan focuses on three key dimensions to advance digital transformation: First, leveraging AI as a core driver to enhance financial service efficiency while aligning with contemporary demands. Second, establishing a robust "5+1" system—comprising application engineering, model engineering, data and knowledge engineering, resource engineering, security engineering, and AI implementation methodology—to provide stable support for intelligent financial services. Third, fostering human-machine collaboration to unlock new productive forces. Through engineering safeguards, SPDB aims to accelerate AI adoption from isolated scenarios to large-scale applications, creating a new intelligent financial service model.
Zhang Weizhong, SPDB's Party Secretary and Chairman, emphasized that AI is not merely an efficiency tool but a transformative engine reshaping financial services and driving operational paradigm shifts. He noted that financial institutions are rapidly adopting AI to upgrade customer service, risk management, and business operations. SPDB will leverage this action plan to deepen AI engineering applications, enhance financial service intelligence, and contribute to Shanghai's international financial center development and China's financial strength.
Xie Wei, SPDB's Deputy Party Secretary, Vice Chairman, and President, highlighted the bank's phased achievements in AI exploration. Internally, AI has shifted operations from labor-intensive to intelligence-driven models. Externally, innovative interactive technologies deliver warm, cutting-edge customer experiences. AI-powered financial services, he stated, are essential for high-quality growth and fulfilling SPDB's mission to strengthen the real economy.
Since adopting its digital intelligence strategy, SPDB has actively developed digital infrastructure, products, operations, risk control, and ecosystems—forming a solid foundation for AI applications in inclusive finance, remote smart banking, and digital operations. Notably, its intelligent operations platform launched in November integrates multiple AI agents, marking the bank's first system-level AI deployment.
Beyond customer service enhancements, SPDB prioritizes workforce upskilling. Concurrent with the plan's release, the bank initiated digital transformation training and an AI application competition. This "competition-training" model extracts practical cases from strategic projects to reinforce consensus and implementation.
The months-long AI competition attracted 66 teams across SPDB, with 10 finalists emerging. Focused on smart marketing, operations, risk control, and management, the event provided a platform for employees to innovate AI solutions in business processes and customer scenarios—bridging technology with operational productivity through deep integration of business, tech, and data.
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