Waterdrop Inc. (WDH.US) has recently been granted two new invention patents in the field of artificial intelligence, titled "Communication Statement Recognition Method and Apparatus, Computer Device, and Readable Storage Medium" and "Image Information Recognition Method and Apparatus Based on Multimodal Large Model." It is understood that these patents will be gradually applied in business scenarios such as insurance, with the potential to enhance service quality and efficiency in areas like customer support. The acquisition of these patents signifies national-level recognition of Waterdrop's independent research and development capabilities in core technologies of intelligent semantic understanding and multimodal perception, providing a solid technical foundation for the intelligent upgrading of insurance technology and health service scenarios.
The first authorized patent, "Communication Statement Recognition Method and Apparatus, Computer Device, and Readable Storage Medium," addresses the challenge of identifying communication intent in complex dialogue scenarios by proposing a high-precision solution for statement processing and understanding. It can accurately extract core demands and emotional tendencies from users' fragmented and colloquial expressions, effectively improving interaction efficiency and experience in areas such as intelligent customer service and doctor-patient communication. Industry analysis suggests that such deep semantic understanding technologies represent a key breakthrough for the next generation of service agents.
The second patent, "Image Information Recognition Method and Apparatus Based on Multimodal Large Model," deeply integrates multimodal large model capabilities with image information recognition. It can simultaneously understand image content and its associated multidimensional information such as text and layout, significantly enhancing the accuracy of automated recognition and structured extraction for complex documents, medical forms, and scene photographs. Compared to traditional single-modal OCR, this method offers stronger recognition stability for images that are blurry, occluded, or have variable formats. It is expected to substantially reduce processing time in areas such as intelligent claims settlement, document review, and health management, thereby improving user experience.
Waterdrop Inc. remains committed to promoting the integration and innovation of "AI + Insurance Protection + Medical Health," investing nearly 300 million yuan annually in technology research and development. The company has applied for over 100 AI-related patents, including 72 related to large models, and continues to explore the application of big data and artificial intelligence technologies across the industrial value chain. Through the self-developed "Waterdrop Shoushou Large Model" and the systematic implementation of innovative applications such as China's first AI underwriting expert "KEYI.AI," AI intelligent customer service "Baoxiaohui," and AI intelligent quality inspection, Waterdrop has achieved significant improvements in service efficiency and user experience.
Earlier this year, Waterdrop launched the Shoushou AI Assistant—ClawSquare, which utilizes AI agents to independently conduct multi-round interactions and achieve task closure. This capability is initially being applied to enhance internal office collaboration and is gradually extending to core business scenarios in insurance and healthcare.
On May 17, Waterdrop's subsidiary, Beijing Shoushou Intelligent Technology Co., Ltd., was successfully selected for the "Third China AI Technology Enterprise TOP50—AI Rising Star Enterprise" list, recognized for its deep AI implementation capabilities in the vertical sectors of insurance and medical health. Established by Waterdrop in 2021, Shoushou Intelligent Technology leverages the group's AI talent and resource advantages to focus on AI innovation and research and development. It has built an independent capability system centered on "Shoushou AI," empowering scenarios such as insurance technology, medical health, and general office innovation.
Moving forward, Waterdrop Inc. will continue to deepen the application of "Shoushou AI" in insurance and service scenarios, promoting the ongoing output of digital capabilities like AI and big data into fields such as insurance technology and health management. The company aims to collaborate with industry partners to build a new paradigm for the intelligent economy and drive the insurance industry toward greater efficiency and sustainability.
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