Recently, Qingpu police successfully resolved a payment settlement dispute between an e-commerce platform enterprise and a merchant operating on the platform through the enterprise edition of the "Three-Office Joint Mechanism" — the "Blue Whale" enterprise protection workstation — safeguarding the legitimate rights and interests of both parties.
In September of this year, the Xujing Police Station of the Qingpu Public Security Branch received a report of an enterprise-related dispute. A trading company was selling hardware components through an e-commerce platform owned by a certain enterprise. Payments made by buyers first entered the platform's account before being settled with the merchant. The platform enterprise refused to pay the merchant on grounds of contract breach, and both sides held firmly to their own positions.
The police station promptly reported the matter to the district-level enterprise protection workstation, which immediately activated the enterprise edition of the "Three-Office Joint Mechanism." Public security, judicial departments, and commercial mediation organizations swiftly launched joint mediation efforts. After several rounds of communication, emotions on both sides gradually calmed, and both expressed willingness to accept mediation. The platform enterprise paid the merchant the full withheld amount of over 30,000 yuan on the spot.
The "Blue Whale" enterprise protection workstation at the National Exhibition and Convention Center, part of the enterprise edition of the "Three-Office Joint Mechanism." Photo courtesy of the Shanghai Public Security Bureau.
Since the enterprise edition of the "Three-Office Joint Mechanism" was launched in June of this year, Qingpu police have planned to use the district-level enterprise edition — the "Blue Whale" enterprise protection workstation — as the overall driving force, integrating it into the construction of township comprehensive governance centers. Eleven township-level enterprise protection offices have been established, and in line with regional development strategies and the needs of multiple leading enterprises in the jurisdiction, seven enterprise protection service points have been added.
In September, Qingpu police, together with the Economic Investigation Corps, added a "Blue Whale" enterprise protection service point under the enterprise edition of the "Three-Office Joint Mechanism" at the National Exhibition and Convention Center. Working alongside mediation resources from the district justice bureau, human resources and social security bureau, federation of trade unions, and federation of industry and commerce, they jointly created a service package covering "offline and online, inside and outside the venue, before and after exhibitions," extending enterprise protection services across the entire lifecycle of exhibition economy development and providing nearby, rapid, and full-chain legal service support for participating enterprises.
It is reported that the city has formed a service network consisting of "1 municipal-level workstation, 16 district-level workstations, 3 directly-affiliated branch workstations, and 87 township (park) offices," staffed with more than 200 full-time police officers and professional mediators. They have resolved over 580 enterprise-related disputes, an increase of 114% compared to 2025.
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