From October 20-22 by the Huangpu River in Shanghai, the 2026 Sustainable Global Leaders Conference returns once again. Nobel and Turing Award winners will speak on-site about the future and trends of technology, and there will also be an on-stage dialogue between two internet-famous professors who "rescue" people from the age of anxiety and involution—Macfarlane and Xiang Biao! Seats are limited, so those who delay will miss out. Let us gather for a sustainable appointment! [Click to register] Black Cat Complaints [Download the Black Cat Complaints client] released the September corporate complaint handling red and black lists. The data all comes from the Black Cat Complaints platform and reflects how companies handled complaints on the Black Cat Complaints platform. As of the end of September 2026, the Black Cat Complaints platform had received more than 38.64 million valid consumer complaints cumulatively, with nearly 520,000 valid complaints in September. In order to more accurately and promptly present how companies in different segmented consumer sectors handle customer complaints on the Black Cat platform, the red and black lists are not only divided by industry, but also set up a "Most Watched Sector List" based on recent hot consumer incidents, providing consumers with more valuable consumption references.
Keyword: QQ Music charged continuously for 51 months without the user knowing. Tencent Music (TME), Migu, Cloud Vision Aurora, Wasu TV, and Douyin Short Video made it onto the corporate service black list for the audio-video and livestreaming sector in September 2026. This month, a consumer reported that Tencent Music (TME) had been automatically charging for membership since June 2022 for as long as 51 months, while the consumer had no knowledge of it. When seeking a refund from Apple customer service and Tencent Music (TME) customer service, the two sides passed the responsibility back and forth. This month, the Black Cat Complaints platform received nearly 1,200 complaints about Tencent Music (TME), with a merchant reply rate of 0.
Black Cat Complaints September industry red and black lists. Shared services black list: Zhihui Xiaolian, Guangyu Kester battery swapping, roadbit, Shangdian power bank, Xiaodian Technology, Yuekuai flash charging, Xiudian, Guangdong Juchongchong Technology, Shenzhen Diandingdang Technology, Wukong quick charging. Red list: Monster Charging, Jubaochong, Sodian, Jiedian, Songguo e-bike, People's Travel, Chengdu Chengke Zhishang. Shopping platforms black list: Taobao Mall, Xianyu, Tmall, Paijitang, 1688, JD Daojia, Alibaba Shengyi Canmou, Shanghai Shulong Technology Co., Ltd., Oriental Selection, Jihuanshe. Red list: Shanchao Technology, Huigoubang Mall, Rongxuangou, Haowuji Mall customer service, Henan Quanyi Duo Digital Technology, Taishen Youxuan, Xiaodang Auction, Oriental Welfare Network, Hangzhou Zaidao.
Tourism, travel, and accommodation black list: Chimelong Group, Shouqi Limousine & Chauffeur, Capital Airlines, West Air, Xiamen Airlines, Chengdu Airlines, 9 Air, Okay Airways, Agoda, Thai Lion Air. Red list: Qingdao Haiyunduan, eHi Car Services, High-Speed Rail Butler, Ctrip Travel Services, Chengdu Haiyang Business Travel, Yaodongfang Car Rental, Jinjiang Inn, You e Travel, Ziru Travel Agency. Entertainment and lifestyle black list: Tencent Music (TME), WeChat, Fenwandao, Yetimall, Tencent Company, QQ, Galaxy Left Bank, Migu, Shanghai Chaosheng Music Co., Ltd., Cloud Vision Aurora. Red list: Xingcheng Huixuan, Shenyunxun Shenzhen Technology Co., Ltd., Xintu Rongce, iQIYI, Shanghai Yuxuan Technology Co., Ltd., Miantu Technology, Lizhi Cloud Service, Beijing Jingtian Kechuang, Heyou Technology, Guangdong Tianchen.
Education and training black list: Duolingo, Offcn Education, Jiangzhen, Tarena Education, Dongao Accounting Online, New Oriental, Jiangsu Baixiaoxuan Education, Xuetian Lixing Education, Beijing Zhihui Xiangxian Technology, Nayun Culture. Red list: Lihua Education, Dingdian Finance Online Media Co., Ltd., Shifang Education, Lizhi Micro Course, Yuanfudao, Suzhou Tongchong Information Technology, Fenbi Civil Service Exam, Qianliao, Gaotu Classroom.
Finally, Black Cat once again reminds consumers: Black Cat Complaints does not charge any fees to help consumers resolve consumption disputes. Anyone who charges in the name of the platform's official or cooperative parties to resolve complaints is impersonating or committing fraud. Consumers are asked to stay vigilant, promptly report relevant accounts to the platform's official channels, and call the police. After a complaint is initiated on the Black Cat platform, dispute handling will involve the complained-against company contacting and communicating with the consumer. Black Cat platform staff will not proactively contact anyone to assist with refunds! Please also choose official channels to resolve consumption disputes, and do not easily trust third-party institutions or individuals handling refunds on your behalf to avoid being deceived. If you encounter fraud, please report it to the police promptly. The official channels through which consumers can currently file complaints are: the "Black Cat Complaints" official website (https://tousu.sina.com.cn/), the "Black Cat Complaints" client (please download from a legitimate app store), and the "Black Cat Complaints" mini program (WeChat, Baidu, Alipay, Douyin). If everyone discovers fake accounts, they can send the fake account information to the Black Cat official email: heimaotousu@vip.sina.com. To prevent personal information leaks and fraud, please pay attention to the following matters: 1. Before submitting a complaint, please carefully check whether the complaint text and image evidence expose your name, contact information, address, order number, courier tracking number, and other private information. If the submitted images involve private information, please hide the images or redact them in advance. 2. Please choose official channels to resolve consumption disputes, do not easily trust dispute resolution methods, contact information, or accounts claiming to be staff provided in private messages or comment sections on the platform, and do not casually add strangers through QQ, WeChat, or other means. Be especially vigilant against phrases such as "pay money and it will be prioritized" or "there is a special channel that can help process a refund." 3. Please do not provide bank card numbers, passwords, ID numbers, verification codes, or other information to strangers, and do not casually transfer money through QR codes or unknown links. Guard against fraud, and if you encounter fraud, please call the police promptly. 4. Be highly vigilant against overseas calls beginning with 00, and do not easily believe the displayed caller name. 5. After legitimate corporate customer service handles a complaint, refunds will be made through the consumer's original payment channel. If the other party requests a refund through QQ, Alipay, WeChat, a website link, or other channels, please stay vigilant and avoid providing personal information or carrying out transfer operations such as paying "unfreezing fees," "verification fees," or "deposits." In order to concentrate resources and strength to better serve everyone, Black Cat Complaints currently only accepts complaints related to disputes encountered by consumers during actual consumption. Please also understand and support this.
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