Waterdrop Inc. has been honored with the "Outstanding Case in Safeguarding Consumer Financial Security" award for its systematic innovation and practice in utilizing AI technology to empower insurance consumption protection. The award was presented during the 2026 "Annual Cases in Financial Consumer Protection and Service Innovation" selection. This recognition reflects the industry's expectation and affirmation of insurtech platforms using technological innovation to strengthen consumer protection and fulfill social responsibilities.
The company has developed an AI-powered supervision model to combat illicit practices, establishing a robust technical defense barrier. While China's insurance industry continues its high-quality development, the specialized and complex nature of insurance products has created decision-making difficulties for some consumers. Simultaneously, illegal activities such as "proxy policy surrenders" and "proxy rights protection" persist, severely infringing on consumer rights and disrupting market order. In 2025, regulatory authorities demonstrated firm determination to maintain zero tolerance towards financial illicit practices through joint special campaigns.
Against this backdrop, Waterdrop Inc. has proactively integrated its technological capabilities with business operations, committed to building a comprehensive protection system covering risk early warning, knowledge dissemination, and industry-wide governance. Leveraging large AI model technology, the platform has established an anti-fraud supervision model that screens for suspicious proxy surrender behaviors exhibiting characteristics of illicit practices, including overdue/excess surrenders, abnormal short-term complaints, demands for unreasonable compensation, and frequent abnormal changes to registered mobile numbers.
The platform has implemented a coordinated response mechanism involving users, the platform, and insurance companies, ensuring that once clues of illicit activities are detected, immediate investigation, verification, and disposal procedures are initiated for early risk identification and prevention. An internal specialized governance team has been established to implement anti-fraud regulations, while regular training and case reviews enhance overall risk control awareness and identification capabilities across the organization, forming a dual defense system combining technical algorithms and human judgment.
The company focuses on prevention by building consumer communication bridges and enhancing financial literacy and risk identification capabilities. In 2025, Waterdrop Inc. collaborated with the Beijing Consumers Association to organize an "Insurance Consumption Education Forum," inviting consumer association leaders, legal experts, and insurance professionals to systematically explain insurance fundamentals and reveal common risk traps. This initiative not only provided new approaches for protecting consumer rights but also established a communication platform connecting consumers, insurance institutions, consumer associations, and government departments, exploring new paradigms for consumer education.
Furthermore, the platform consistently promotes the "three don'ts" principle through multiple channels and formats, guiding consumers to always conduct business through official compliance channels and helping them improve their ability to identify scams involving proxy policy surrenders and claims.
In 2025, through close cooperation between Waterdrop Inc. and insurance companies, public security authorities in Shandong Province successfully investigated an insurance fraud case, dismantling five criminal groups that illegally obtained and used policyholder information to profit by inducing inappropriate policy surrenders. More than 30 suspects were apprehended, with one principal offender receiving a three-year prison sentence and fine for infringing on personal information rights. This case has been included in regulatory authorities' typical case list, demonstrating the platform's commitment to protecting user funds and information security.
This award recognizes Waterdrop Inc.'s innovative practices in consumer rights protection. Moving forward, the company will continue to deepen technological capabilities and expand industry collaboration to contribute to purifying the financial market environment and strengthening consumer protection barriers.
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