Black Cat Complaints has released its December corporate complaint handling rankings, with data sourced entirely from its own platform, reflecting how companies resolve complaints filed there. By the end of December 2025, the Black Cat Complaints platform had cumulatively received nearly 31.95 million valid consumer complaints, with companies responding to nearly 24.75 million and resolving approximately 20.99 million; of these, nearly 790,000 were valid complaints filed specifically in December. To more precisely and timely reflect the complaint handling performance of companies across different consumer sectors on its platform, the rankings are not only divided by industry but also feature a "Most Watched Sectors List" based on recent consumer hotspots, providing consumers with more valuable reference points.
Keyword: Taobao shops selling fake silver bars and delaying shipments, with platform customer service offering passive handling. Following a surge in silver prices this December, many consumers opted to purchase physical silver bars as an investment; numerous consumers reported to the Black Cat Complaints platform instances of delayed shipments and counterfeit sales related to silver bars bought on Taobao. Some consumers discovered their investment silver bars were abnormally light, and upon testing with methods like heating, found they were not pure silver. Others stated that third-party testing revealed their purchased bars were actually lead coated with silver; when seeking after-sales support, they found the merchants had already closed shop and disappeared. Regarding these disputes, Taobao platform customer service reportedly failed to provide effective solutions. Keyword: New Balance falsely rejects returns, accusing consumers of soiling goods without evidence. This month, multiple consumers complained on Black Cat that when seeking after-sales service for goods purchased from New Balance, their return or exchange requests were unreasonably denied, with merchants accusing them of soiling the items yet unable to provide dispatch videos as proof. One consumer, after receiving and trying on a down jacket, contacted the merchant to exchange for a smaller size due to it being too large. Upon receiving the returned item, the merchant refused the exchange, claiming the jacket was dirty. The consumer stated it was only tried on and demanded the merchant provide video proof of the garment's clean condition at dispatch, which the merchant could not supply, merely stating the warehouse had checked it before shipment and displaying poor communication attitude. In December, New Balance received 76 complaints on Black Cat, with a 0% response rate. Keyword: Li Auto fails to deliver vehicles by agreed time, voiding 20,000 yuan scrappage subsidy. This month, several consumers reported on the Black Cat Complaints platform that, trusting sales promises from Li Auto guaranteeing delivery before year-end, they paid deposits in September-October and successfully applied for a 20,000 yuan vehicle scrappage subsidy. However, Li Auto notified them in early December of an inability to deliver on time, causing the subsidy—set to expire at year-end—to be voided. Consumers stated that during the pre-sales phase, sales staff repeatedly promised year-end delivery and eligibility for the subsidy, but after the change, Li Auto only offered to "expedite production" and could not meet consumer demands for vehicle refunds or deposit returns. Keyword: Shenzhen Airlines changes flight to depart a day earlier due to its own reasons, forcing passengers to bear losses. Mid-month, many consumers reported to Black Cat Complaints issues with Shenzhen Airlines, where flights were canceled or changed due to the airline's own operational reasons without any compensation. One consumer claimed their Shenzhen Airlines flight was rescheduled to depart a full day earlier due to airline reasons, and the airline failed to provide a satisfactory rebooking option, forcing the passenger to repurchase tickets and book hotels anew. The airline reportedly offered no compensation for the price difference incurred, leaving the passenger to absorb the loss. By the end of December, Shenzhen Airlines had accumulated 4,916 complaints, with a response rate of only 9.24%. Keyword: "Golden Shovel Battle" characters priced at 2000 yuan plummet to 60 yuan bargain-basement price. This month, multiple consumers reported on the Black Cat Complaints platform that on December 12, 2025, an event in "Golden Shovel Battle" contained a pricing glitch, allowing players to obtain limited characters originally priced at 2000 yuan or 648 yuan for just 60 yuan through a lottery draw. Some players exploited this bug to acquire these otherwise scarce in-game items at minimal cost. The official response stated that items obtained through the glitch would not be reclaimed, but would only compensate affected players with characters corresponding to the 60 yuan tier. In December, "Golden Shovel Battle" accumulated 191 complaints, with a 0% response rate. Keyword: Agoda lists room as city view but it has no window, refuses refund. This month, a consumer reported booking a room on Agoda advertised as "city view" with pictures showing a window, but upon checking with the hotel, found it was actually a windowless room, indicating platform misinformation. Agoda initially promised a full refund if the hotel agreed to waive fees, a condition which was met; however, 48 hours later, the platform reneged, refusing the refund and only offering a 20% voucher as compensation. Agoda received 39 complaints this month, with a 0% response rate.
Black Cat Complaints December Industry Rankings Shared Services Black List: Guangyu Cositer Power Swap, Zhihui Xiaolian, Yunma Technology, Xiaodian Technology, Xiudian, Fujian Guoman Intelligent Technology, Yuekuai Flash Charge, Nangua Xia, Renmin Chuxing, Jubao Charging Red List: Hello, Monster Charging, Beidian, Jiedian, Soudian, Songguo Electric Bicycle Shopping Platforms Black List: Taobao Mall, Xianyu, Tmall, 1688, Alibaba Business Advisor, JD Mall, Miao Suda Appliances, Yishou, JD Daojia, Bieyang Red List: Xinyuehui Mall, Qianshanji, Digua Phone Rental, Yougouxuan, Hangzhou Zaidao, Tmall Supermarket, Youcheng Phone Rental, Dongfang Fuli Wang, Haitao Duty-Free Shop, Caihuo Xia Travel, Transport, Accommodation Black List: Shenzhen Airlines, Capital Airlines, West Air, Chengdu Airlines, Anma Chuxing, Japan's Peach Aviation, China United Airlines, All Nippon Airways (ANA), Beibu Gulf Airlines, Japan Airlines Red List: Chengdu Haiyang Shanglv, Qingdao Haiyunduan, Sijiguibin, Feiyue Yidengji, Ctrip Travel Services, Ehi Car Rental,神州租车 (Shenzhou Zuche), Rocket Chuxing, Wukong Zuche, Shenzhen Wujiang Entertainment & Lifestyle Black List: WeChat, You Dongman, Chaimi Life Housekeeping, Fenwandao, Tencent, Qianniu, Mitako Xiatao, Motianlun Ticket Sales, Weishang Xiangce App, Yizhiyu Red List: iQiyi, Shenzhen Youshu Zhihui Technology Co., Ltd., Jiakaobaodian, Guangdong Fuqi Law Firm, Yunxi Technology, Lizhiyun Fu, Miantu Technology, Tietie, Guangdong Tianchen, Beijing Jingtian Chuangke Education & Training Black List: Duolingo, Zhonggong Education, Shenzhen Lexue Rensheng Culture, Mita Online, Chu Men Wen Wen, Guangzhou Zhongjiao Hulian, Zhengzhou Ju Muxing Xing Education, Shijiazhuang Xuede Zhishang Education Technology Co., Ltd., Dongao Accounting Online, Acadsoc Red List: He Yantang, Ahu Yikao, Henan Zhong'an Jianpei, Yuanfudao, Nayun Culture, Fenbi Gongkao
Finally, Black Cat Complaints reiterates to all consumers: The service helps consumers resolve disputes free of charge; any claims of charging for complaint resolution under the platform's or partners' names are impersonation and fraud. Consumers should stay vigilant and promptly report such accounts to the official platform and police. After filing a complaint, the involved company contacts the consumer directly; Black Cat platform staff do not initiate contact to assist with refunds. Always use official channels for dispute resolution and do not trust third parties offering refund agency services to avoid scams; report any fraud to the police. Official channels for submitting complaints are: The "Black Cat Complaints" website (https://tousu.sina.com.cn/) The "Black Cat Complaints" client app (download from official app stores) The "Black Cat Complaints" mini-program (available on WeChat, Baidu, Alipay, Douyin) Report impersonating accounts by emailing: heimaotousu@vip.sina.com To prevent personal information leaks and scams, please note: 1. Before submitting, check text and images for exposed private info like name, contact details, address, order numbers, tracking numbers; hide or blur such info in images. 2. Use official channels; do not trust dispute resolution methods, contacts, or self-claimed staff accounts provided via private messages or comments; avoid adding strangers on QQ/WeChat, especially regarding offers like "pay for priority handling" or "special channels for refunds." 3. Do not provide bank details, passwords, ID numbers, verification codes to strangers, or transfer money via QR codes/unverified links; report fraud to police. 4. Be wary of calls from numbers starting with 00; do not trust caller ID names. 5. Legitimate company refunds are processed via the original payment method; be cautious if asked to use QQ, Alipay, WeChat, or links, and avoid providing info or paying "unfreezing," "verification," or "deposit" fees. To focus resources effectively, Black Cat Complaints currently only accepts complaints related to actual consumer disputes; your understanding and support are appreciated.
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