ServiceNow Stock Falls Nearly 5% After Projecting Sales That Fall Short of Expectations

Bloomberg04-25

Company says subscription revenue will jump 22% in quarterInvestors were looking for greater results, analyst saysServiceNow Inc. provided an outlook for sales in the quarter that fell just short of ...

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The shares declined about 5% in extended trading.Subscription sales, which account for the bulk of the company’s revenue, will increase about 22% to $2.53 billion in the period ending in June, ServiceNow said Wednesday in a statement. Analysts, on average, estimated $2.54 billion. Current remaining performance obligations, a measure of contracted sales, will increase about 21% from a year ago, ServiceNow said, also in line with analysts’ estimates.The results were “just a bit below what are always high expectations,” for the company, wrote Kirk Materne, an analyst at Evercore ISI. Ahead of results, Guggenheim analyst John DiFucci wrote that ServiceNow’s high valuation meant that any “hiccups” in its earnings report could spur investors to sell the stock.The Santa Clara, California-based company makes applications that help companies organize and automate their personnel and information technology operations. Late last year, it released a higher priced tier for its platform, which includes tools for generative artificial intelligence. The new AI-oriented tier is ServiceNow’s fastest-growing product ever, Chief Executive Officer Bill McDermott said in an interview. AI products will help boost revenue this year, he added.In the first quarter, subscription revenue increased 25% to $2.52 billion, in line with analysts’ average estimate, according to data compiled by Bloomberg. Profit, excluding some items, was $3.41 a share, beating the average estimate of $3.16. McDermott attributed the improvement in profit to steady sales growth and low general expenses at the company.The company had 1,933 customers spending over $1 million per year as of the period ended March 31, an increase of 15% from a year earlier. ServiceNow also highlighted several big deals, saying there were eight transactions in the quarter worth more than $5 million in annual contract value. Customers such as Microsoft Corp. and International Business Machines Corp. helped contribute to the string of large deals, McDermott said.While other enterprise companies like IBM and Salesforce Inc. have recently evaluated or announced large-scale acquisitions, McDermott said ServiceNow has no plans for any large deals. “We don’t need an acquisition due to our massive growth,” he said.","kind":null,"is_publish_news":true,"is_publish_highlight":true,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"symbols":[],"gpt_button":0},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":7,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":true,"deviceId":"web-server-community-laohu8-v3","version":"4.29.2","shortVersion":"4.29.2","platform":"web","vendor":"web","appName":"ttm","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/1149761698"}