A user reported that when they signed up for a China Telecom family plan ten years ago, they were not informed that three numbers under their name were classified as "premium numbers." Due to current real-name verification requirements for government and financial services, the user attempted to transfer one of these numbers to the actual user but was told by the operator that it was a "first-tier premium number." The operator insisted on signing a premium number agreement with a minimum spending clause for the transfer.
In response, China Telecom Co., Ltd. Nanchong Branch stated that transferring a number is treated as the original user canceling the service and the new user applying for a new line. Therefore, transferring a premium number requires signing a new premium number agreement as per the new application rules. Considering the specific circumstances, the company has specially applied to waive the prepaid balance and minimum spending requirement for this number transfer. The user only needs to sign the standard premium number agreement to complete the transfer.
Previously, the user posted on a public feedback platform, explaining that in 2016, they subscribed to a China Telecom 199-yuan family plan, which included three numbers: 17*****5553, 17*****8553, and 17*****9553. At the time of registration, it was not stated that these numbers were premium. The number 17*****8553 is used by their father, and 17*****5553 is used by their mother. Due to policy adjustments, personal banking and medical insurance services now require the phone number to match the user's ID card. Additionally, the number has been linked to various applications for a long time. The user intended to transfer the number 17*****5553 within the plan to their mother, the actual user. However, China Telecom cited the number as a first-tier premium number and insisted on signing a premium number agreement with a minimum spending clause, creating artificial barriers to the transfer.
The user believes that China Telecom has potentially violated consumers' right to fair trade. They demand that the operator not unilaterally add additional conditions for the transfer, remove unfair clauses, follow the principle of fairness, and process the number transfer unconditionally to protect consumers' legitimate rights and interests.
"Upon receiving your feedback about the transfer obstruction and concerns over additional clauses, we immediately investigated and followed up," replied China Telecom Co., Ltd. Nanchong Branch on May 26. The user subscribed to the Converged Enjoy 199 family plan in 2016, and the number in question, 17*****5553, is classified as a China Telecom first-tier premium number. According to telecom business rules, number transfer is treated as the original user canceling the service and the new user applying anew. Therefore, transferring a premium number requires signing a premium number agreement as per the new application requirements.
Considering the user is a long-term customer, the company has specially applied to waive the prepaid balance and minimum spending requirement for this transfer. The user only needs to sign the standard premium number agreement to complete the process.
Regarding premium number management, the company strictly adheres to the relevant regulations of the "Telecommunication Network Number Resource Management Measures." It manages high-quality number resources through standardized agreements to prevent hoarding numbers for profit.
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