On April 18, JD.com officially stated that it fully accepts and firmly supports the food safety supervision requirements issued by the State Administration for Market Regulation. The company acknowledged that the penalty reflects existing shortcomings in its food safety management for cake products. JD.com pledged to continue upgrading technical measures, optimizing review mechanisms, and reinforcing primary responsibility to ensure food safety and quality. The company expressed sincere gratitude and welcomed ongoing supervision from all sectors to jointly promote standardized and high-quality development in the industry's food safety practices.
JD.com emphasized that it has consistently worked to safeguard and enhance food safety. Since entering the food delivery market in 2025, the company has maintained a focus on quality delivery, implementing the industry's most stringent review process for restaurant merchants. Last year, JD.com introduced the innovative "SevenFresh Kitchen" model, which emphasizes freshly cooked dishes, live kitchen broadcasts, and branded ingredients. By building a traceable food safety supply chain from the source, the platform aims to provide consumers with greater confidence when ordering delivery.
On April 17, the State Administration for Market Regulation issued administrative penalties against seven e-commerce platforms—including Pinduoduo, Meituan, JD.com, Ele.me (now Taobao Quick Purchase), Douyin, Taobao, and Tmall—in a series of cases involving "ghost kitchens." The penalties were imposed in accordance with relevant provisions of China's Food Safety Law and E-Commerce Law. The seven platforms were ordered to rectify violations, suspend new cake shop registrations for periods ranging from three to nine months, and pay total fines and confiscations amounting to 3.597 billion yuan. Additionally, fines totaling 19.6874 million yuan were levied against the legal representatives and food safety directors of these companies under the Food Safety Law Implementation Regulations.
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