During the "14th Five-Year Plan" period, Huangshan City has persistently advanced its "Digital Huangshan" initiative, focusing on enhancing the speed and warmth of government services, the integration and transformation of data resources, and the breadth and depth of industry applications. This effort has yielded a high-quality development report card that serves enterprises, citizens, and grassroots communities, with numerous innovative practices leading the way both within Anhui Province and across the nation.
The once arduous process of handling affairs, previously described as "wearing out legs and磨破嘴" (wearing out one's mouth from talking), is now being solved through new models like "Government Service Cloud Windows" and "AI + Government Q&A." Leveraging AI technology, government services have successfully transitioned from being merely "available" to being "well-handled" and "easy to complete." "Before, handling a single matter required traveling dozens of miles on mountain roads; now, it's settled in just a few minutes through video co-processing!" The genuine praise from villagers in mountainous areas highlights the benefits brought by the "Government Service Cloud Window" service. Addressing the pain point of inconvenient access to services for mountain residents, the city precisely launched the "Government Service Cloud Window" service. Through a cost-effective upgrade enabling "video co-processing, instant document transmission, and cloud identity verification," it effectively solves the challenges of cross-level and cross-regional administrative tasks. Since implementation, the time required for mountain residents to handle affairs has been reduced by 70%, and travel costs have decreased by 80%, truly bringing government services to the citizens' "doorstep." This approach was included in the provincial summary report on deeply implementing the Central Committee's Eight-Point Regulations and was selected as a positive典型案例 (typical case) in the city's educational campaign.
"AI + Government Q&A" has become a "star product" in the field of smart governance. As the nation's first integrated AI-powered contextual query and search service on a government website, "AI + Government Q&A" integrates advanced large language models like DeepSeek to achieve "second-level response and accurate answers" for inquiries such as "asking about city conditions, policies, data, procedures, and tourism." To date, it has cumulatively handled over 78,000 service requests with a citizen satisfaction rate exceeding 95%. It has been recognized as a standard application case for "Artificial Intelligence + Government Affairs" by the Cyberspace Administration of China, a "Top Ten" case among national government websites (the only one in the province to receive both honors), and a major provincial informatization event, helping the municipal government website rank among the top 20 nationwide for the first time.
The municipal government service hall, relying on a large language model for government services, has constructed "Intelligent Inquiry and Handling" scenarios and developed multiple intelligent assistants, such as document pre-review, significantly boosting service efficiency. Deepening the reform of "Efficiently Handling One Matter," 59 services have been launched, reducing the number of required trips, document submissions, and processing time by over 70% each. The implementation of "benefit enjoyment without application" and "immediate enjoyment upon application" for pro-enterprise policies has resulted in the disbursement of over 200 million yuan in awards and subsidies through the platform, benefiting nearly 2,000 enterprises. Nearly 400 service items are available on the "Wan Shi Tong," "Wan Qi Tong," and "Wan Zheng Tong" platforms, serving over 966,000 users and achieving "handling matters through one network" and cross-provincial handling between Anhui, Zhejiang, Fujian, and Jiangxi provinces. Satisfaction in the government services sector ranks first among the city's 11 public service areas, and the business environment assessment has placed it at the forefront of the province for two consecutive years.
Data is the "new oil" of the digital economy era. Huangshan City has taken the market-oriented allocation of data elements as a breakthrough point, striving to transform massive data resources into a core driving force for development. To solidify the infrastructure for "Digital Huangshan," the city has built and operationalized the nation's first intelligent computing center in the cultural and tourism sector—the Huangshan Dawei Intelligent Computing Center—with a total computing power of 600 Petaflops, achieving a "zero breakthrough" in computing infrastructure. Simultaneously, 6 foundational databases and 7 thematic databases have been established, completing the standardized governance of 979 million data entries across 365 tables, and developing 467 data models. Regarding data sharing, the integrated data platform has cumulatively aggregated 2.801 billion data entries, providing 330 million data services for 78 types of departmental applications, strongly supporting the re-engineering of service processes and scenario innovation.
The marketization process for data elements continues to accelerate. From achieving a "zero breakthrough" with the first listed data product, to the密集 (dense) "listing" of 4 products on the Provincial Data Exchange within 5 months, to obtaining the city's first data property rights registration certificate and a 10 million yuan bank credit line, Huangshan City has engaged in strategic cooperation with the Shanghai-Anhui Data Exchange, exploring a replicable path for the compliant circulation of data assets. To boost the digital economy, the city established the province's first municipal-level big data association, bringing together 35 member units and 21 experts. Six enterprises have received provincial recognition as data enterprises, and 4 have joined the Provincial Big Data Industry Association. Huiyang IoT grew from "2 people and 3 computers" to become the city's first规上企业 (designated scale enterprise) in software and information services, while local companies like Tuma Technology and Huangshan Yikatong have experienced rapid growth, helping integrate the local digital economy into the "Digital Yangtze River Delta."
The value of digital technology lies in its deep integration with the real economy. Huangshan City, using the "Data Elements ×" action as a lever, has propelled departmental business digital applications to new heights. 5G network coverage has been achieved in all administrative villages, smart campuses cover 279 primary and secondary schools, the social security and resident service "all-in-one card" is accessible across the region, and the "Hui Huangshan" mini-program, integrating 27 high-frequency services, has over 220,000 real-name users... Today, a simple touch on the screen can complete daily tasks like education fee payments and medical insurance price comparisons, with the fruits of digital construction benefiting every citizen.
Digital culture and tourism have become the most prominent名片 (calling card). The "Huangshan Scenic Area Guest-Greeting Pine Smart Platform" was featured at the Digital China Construction Summit. The nation's first application of a vertical large model for tourism, the "Huangshan AI Travel Assistant," has served over 2.3 million tourists and was recognized as a national典型案例 (typical case) for smart tourism catering to the elderly. Digital applications in urban operation management, national health, digital land space governance, and geological disaster warning have been fully implemented and proven effective. Three projects, including those empowered by remote sensing big data, have advanced to the national finals. Three cases, such as the online transaction service for water pollutant discharge rights in the Xin'an River basin, were selected as provincial outstanding digital government scenarios (the highest number in the province). The blockchain construction for Taiping Houkui tea won first prize as an outstanding case for digital transformation in the Smart Yangtze River Delta region. These achievements signify that the city's digital construction has moved from "single-point breakthroughs" to a new stage of "system integration."
Looking ahead to the "15th Five-Year Plan" period, the city will continue to deepen the "Digital Huangshan" construction, promoting "Five Major Projects" including the quality improvement of government services and the enhancement of data systems. The aim is to make data more dynamic, services more optimized, and industries stronger, thereby writing an even more impressive digital chapter.
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