Chow Tai Fook "Cattle Horse" Pendant Mocking Workers? Online Store Sells Out, Customer Service: No Comment on Pronunciation

A Chow Tai Fook gold pendant named "Cattle Horse" has recently been questioned by consumers for potentially mocking workers. A link to the pendant can be found on the Chow Tai Fook flagship store on Tmall, with the page showing a 2.15-gram gold pendant priced at 3,186 yuan, including a 360-yuan craftsmanship fee. The product is currently listed as sold out.

Customer service for the Tmall Chow Tai Fook flagship store stated that the pendant is temporarily out of stock, with the warehouse replenishing inventory irregularly; customers can fill out a wish list and leave their information. The representative mentioned that physical stores may not necessarily carry this pendant, as the product assortment and inventory vary between each Chow Tai Fook store, and some styles are unavailable in physical locations.

On the Chow Tai Fook official mall, the pendant is also in a pre-sale status, with prices starting from 3,044.7 yuan and requiring a 200-yuan deposit. Customer service for the official mall also confirmed that the item is currently out of stock, with the final payment due between 10:00 AM on January 15, 2026, and 12:00 PM on January 19, 2026; after the final payment is made, the shipping process will begin. The official mall customer service confirmed that this pendant is exclusively available online and is temporarily not available in physical stores.

One side of the pendant features a character combining "ox" and "horse," while the other side bears the pinyin "jia." Customer service from the official mall explained that the pendant symbolizes fearlessness in the face of difficulties and multiplied good luck ("jia bei"), carrying the blessing of "may good luck always accompany you in life."

When asked whether the character side represents the two characters for "ox" and "horse" or is a single traditional character, the customer service representative stated, "During the design process, the designer pays attention to the overall wearing effect, comfort, and artistic aesthetics. Furthermore, the piece undergoes rigorous testing to meet the brand's quality standards, so there is no need for concern."

Regarding how the character on the pendant should be read, the aforementioned customer service representative indicated that there is currently no available information.