Sony has been named on the consumer complaint platform's "blacklist" for 2025 due to its zero response rate to user complaints. On the platform, consumer disputes involving Sony primarily revolve around batch product quality defects, unreasonable refusal of "seven-day no-reason returns," uncooperative after-sales inspections, and high repair costs. Consumers who purchase Sony products such as televisions and cameras often face challenges in protecting their rights due to issues with product quality control and the implementation of after-sales policies.
Consumer advice suggests that purchasing Sony products requires high vigilance regarding hardware defects that emerge after warranty expiration and return barriers on online channels. It is recommended to prioritize official direct sales channels, record complete unboxing videos upon delivery, and closely monitor online complaint trends for similar products. If disputes arise, consumers should retain all communication records, inspection reports, and evidence, and promptly file complaints through the platform to leverage collective action for problem resolution. For products that are out of warranty or exhibit suspected batch failures, joining with other affected consumers to file collective complaints is an effective approach.
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