DiDi Global Inc. (DIDIY) signed a strategic cooperation framework agreement on accessible travel services and public welfare empowerment for people with disabilities with the specialized associations of the China Disabled Persons' Federation in Beijing on November 2.
The signing ceremony was witnessed by Zhou Changkui, Party Secretary and Chairman of the China Disabled Persons' Federation. Hu Xiangyang, Party Committee Member and Vice Chairman of the federation, and Cheng Wei, founder, Chairman and CEO of DiDi Global Inc. (DIDIY), attended the ceremony and delivered speeches.
Zhou Changkui stated that over the years, DiDi Global Inc. (DIDIY) has carried out a large number of effective public welfare projects for people with disabilities. This reflects the platform company's leading role, its practice of social responsibility, and its efforts to improve the care service system for people with disabilities. He expressed hope that both sides would strengthen practical cooperation, establish a cooperation mechanism, and launch a batch of public welfare projects that closely meet the actual needs of people with disabilities. He also called for continuously improving the supply of accessible travel services and empowerment services for people with disabilities, exploring solutions to pain points and difficulties such as accessible travel, and further enhancing the level of care services for people with disabilities.
Cheng Wei stated that the mission of DiDi Global Inc. (DIDIY) is to "make travel better," and the company believes that technological innovation can gradually change everyone's travel experience. After more than a decade of effort, the platform now offers more service categories, and users have more choices and experiences. Today's travel environment has improved in many ways, but the 85 million people with disabilities still encounter various problems when hailing rides. He emphasized the need to empathize with their pain points and difficulties, continuously refine products and innovate services, and let people with disabilities feel more convenient and warmer travel services. DiDi Global Inc. (DIDIY) particularly values the opportunity to carry out exploration and innovation under the leadership of the China Disabled Persons' Federation. Today's signing is a new starting point, and in the future, DiDi Global Inc. (DIDIY) will continue to deepen cooperation on disability assistance, do meaningful and long-term practical things together with everyone, and unleash greater value as a social enterprise.
Going forward, DiDi Global Inc. (DIDIY) will continue to establish a regular communication and project collaboration mechanism with the specialized associations of the China Disabled Persons' Federation, actively carry out practical cooperation in multiple areas, and further deepen collaboration around accessible travel, disability assistance public welfare, technological innovation, and social advocacy. Building on its experience in accessible travel services for the visually impaired, the company will explore differentiated service plans for people with hearing, speech and physical disabilities, and optimize driver-passenger communication, intelligent dispatch and trip services.
In terms of services for drivers with disabilities, DiDi Global Inc. (DIDIY) will, on the premise of laws and regulations, industry regulatory requirements and safe operation norms, pay attention to the actual needs of drivers with hearing, speech and physical disabilities, and provide necessary accessible services in areas such as information communication, service training and safety guarantees.
In terms of public welfare empowerment, DiDi Global Inc. (DIDIY) will, based on the specific needs of the groups connected to each specialized association, separately explore rehabilitation for people with mid-life blindness, employment training for people with hearing impairments, assistive device maintenance for people with physical disabilities, exclusive accessible travel empowerment for people with intellectual disabilities, and family support and social integration for people with mental disabilities, so that different projects can better meet the actual needs of the corresponding groups.
In June 2025, accessible services for drivers with hearing impairments began internal testing. DiDi Global Inc. (DIDIY)'s exploration of accessible travel services has always come from users' real travel needs. In 2021, DiDi Global Inc. (DIDIY) launched the "Guide Dog User Accessible Service." After a blind passenger traveling with a guide dog hails a ride, the platform promptly sends an accessible service notice to the driver, helping the driver understand guide dog-related knowledge and service precautions, and reducing communication barriers caused by information asymmetry between the two sides. At the same time, after completing a guide dog accessible order, the driver receives a service reward of 10 yuan per order provided by the platform and lights up a service medal.
In 2023, DiDi Global Inc. (DIDIY) signed a strategic cooperation agreement with the China Association of the Blind, and the "Blind Passenger Accessible Travel Service" was launched nationwide. When certified blind users hail a ride, the platform gives priority dispatch; after a driver accepts the order, the platform guides the driver to proactively contact and find the passenger through voice broadcasts, text messages and other reminders, and provides necessary assistance during boarding and alighting. At the same time, DiDi Global Inc. (DIDIY) continues to advance screen-reading adaptation and information accessibility optimization in its app, helping visually impaired users complete ride-hailing and travel more smoothly. After completing accessible service certification, visually impaired users can enjoy multiple benefits such as priority dispatch. As of September 2026, DiDi Global Inc. (DIDIY)'s "Guide Dog User Accessible Service" and "Blind Passenger Accessible Travel Service" had cumulatively provided more than 4.3 million trips for visually impaired passengers, and more than 3.5 million drivers nationwide had proactively completed the platform's accessible service certification. At the same time, a series of public welfare empowerment projects carried out by DiDi Global Inc. (DIDIY) and the China Association of the Blind had cumulatively served more than 30,000 person-times, accumulating experience for this broader cooperation with the specialized associations of the China Disabled Persons' Federation.
DiDi Global Inc. (DIDIY) will work together with the specialized associations of the China Disabled Persons' Federation, starting from specific needs and real scenarios, to turn the content of the agreement into products and services that can be used and felt, making travel more convenient and reassuring for more people with disabilities.
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