Black Cat Complaints has released its December corporate complaint handling red and black lists, with all data sourced from the Black Cat Complaints platform, reflecting the complaint resolution performance of companies on the platform. As of the end of December 2025, the Black Cat Complaints platform had cumulatively received nearly 31.95 million valid consumer complaints, with companies responding to nearly 24.75 million and resolving nearly 20.99 million. In December alone, there were nearly 790,000 valid complaints. To more precisely and promptly reflect the customer complaint handling performance of companies in different consumer sectors on the Black Cat platform, the red and black lists are not only categorized by industry but also feature a "Most Watched Sectors Ranking" based on recent hot consumer issues, providing consumers with more valuable consumption references.
Keyword: Li Auto Fails to Deliver Vehicles on Time, Invalidating ¥20,000 Scrappage Subsidies This month, multiple consumers reported on the Black Cat Complaints platform that, trusting sales promises from Li Auto guaranteeing vehicle delivery before the end of the year, they paid deposits and successfully applied for a ¥20,000 vehicle scrappage subsidy between September and October. However, Li Auto suddenly notified them in early December that it could not deliver the vehicles on schedule, causing the scrappage subsidies—which expire at year-end—to become invalid. Consumers stated that during the pre-sales phase, sales personnel repeatedly promised year-end delivery and the ability to use the scrappage subsidy. After the situation changed, Li Auto only offered to "accelerate production" and could not meet consumer demands for vehicle refunds or deposit returns.
Black Cat Complaints December Industry Red and Black Lists Shared Services Black List: Guangyu Cospecial Battery Swap, Zhihui Xiaolian, Yunma Technology, Xiaodian Technology, Xiudian, Fujian Guoman Intelligent Technology, Yuekuaishanchong, Nanguaxia, Renmin Chuxing, Jubaochong Red List: Hello, Monster Charging, Beidian, Jiedian, Soudian, Songguo Electric Bicycle Shopping Platforms Black List: Taobao Mall, Xianyu, Tmall, 1688, Alibaba Business Advisor, JD Mall, Miaosuda Appliances, Yishou, JD Daojia, Bieyang Red List: Xinyuehui Mall, Qianshanji, Digua Phone Rental, Yougouxuan, Hangzhou Zaidao, Tmall Supermarket, Youcheng Phone Rental, Dongfang Fuli Wang, Haitao Duty-Free Shop, Caihuoxia Travel, Transport, and Accommodation Black List: Shenzhen Airlines, Capital Airlines, West Air, Chengdu Airlines, Anma Chuxing, Japan's Peach Aviation, China United Airlines, All Nippon Airways (ANA), Beibu Gulf Airlines, Japan Airlines Red List: Chengdu Haiyang Shanglv, Qingdao Haiduanduan, Sijiguibin, Feiyue Yidengji, Ctrip Travel Services, Ehi Car Rental,神州租车 (Shenzhou Zuche), Rocket Chuxing, Wukong Zuche, Shenzhou Wujiang Entertainment & Lifestyle Black List: WeChat, Youdongman, Chaimi Life Home Services, Fenwandao, Tencent, Qianniu, Mitako Xiatao, Motianlun Performance Ticketing, Weishangxiangce App, Yizhiyu Red List: iQiyi, Shenzhen Youshuzhihui Technology Co., Ltd., Jiakaobaodian, Guangdong Fuqi Law Firm, Yunxi Technology, Lizhiyunfu, Miantu Technology, Tietie, Guangdong Tianchen, Beijing Jingtiankechuang Education & Training Black List: Duolingo, Zhonggong Education, Shenzhen Lexuerensheng Culture, Mita Online, ChuMenWenWen, Guangzhou Zhongjiao Hulian, Zhengzhou JuMujingxing Education, Shijiazhuang Xuede Zhishang Education Technology Co., Ltd., Dongao Accounting Online, Acadsoc Red List: HeYantang, Ahuyikao, Henan Zhong'an Jianpei, Yuanfudao, Nayun Culture, Fenbi Civil Service Exams Finally, Black Cat once again reminds all consumers: Black Cat Complaints assists consumers in resolving consumption disputes without charging any fees. Any party claiming to be the platform's official entity or a partner and charging fees to resolve complaints is engaging in impersonation or fraud. Consumers are urged to be vigilant and promptly report such accounts to the platform's official channels and to the police. After initiating a complaint on the Black Cat platform, the dispute handling process involves the complained-about company contacting the consumer directly. The Black Cat platform will not have customer service personnel proactively contact users to assist with refunds! We also advise everyone to use official channels to resolve consumption disputes and not to trust third-party organizations or individuals offering proxy refund services to avoid being deceived. If you encounter fraud, please report it to the police promptly. The current official channels for consumers to file complaints are: The "Black Cat Complaints" official website (https://tousu.sina.com.cn/) The "Black Cat Complaints" client app (Please download from official app stores) The "Black Cat Complaints" mini-program (available on WeChat, Baidu, Alipay, Douyin) If you discover impersonator accounts, you can send the account information to the official Black Cat email: heimaotousu@vip.sina.com To prevent personal information leakage and fraud, please note the following: 1. Before submitting a complaint, carefully check whether your complaint text and image evidence expose private information such as your name, contact details, address, order number, or courier tracking number. If submitted images contain private information, please obscure the images or add mosaic blurring in advance. 2. Please use official channels to resolve consumption disputes. Do not readily trust dispute resolution pathways, contact methods, or accounts claiming to be staff provided via private messages on the platform or in comment sections. Do not casually add strangers via QQ or WeChat, and be especially wary of statements like "pay a fee for priority handling" or "we have special channels to help process refunds." 3. Do not provide strangers with your bank card number, password, ID number, verification codes, or other sensitive information. Never transfer money via QR codes or unfamiliar links. Guard against deception, and if you encounter fraud, report it to the police immediately. 4. Be highly cautious of incoming calls from numbers starting with "00" (international prefixes) and do not easily trust the displayed caller name. 5. After a legitimate company's customer service handles a complaint, refunds will be processed through the consumer's original payment channel. If the other party requests a refund through other means such as QQ, Alipay, WeChat, or website links, be highly vigilant and avoid providing personal information or performing transfer operations for so-called "unfreezing fees," "verification fees," or "security deposits." To concentrate resources and efforts on serving everyone better, Black Cat Complaints currently only accepts complaints related to disputes encountered during actual consumption processes. We appreciate your understanding and support.
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