On March 31, CZBANK (601916.SH) held its 2025 performance briefing, attended by Chairman Chen Haiqiang, President (designate) Lü Linhua, and other members of the management team.
When discussing CZBANK's technological transformation, Chairman Chen Haiqiang emphasized that the ultimate goal is not merely to possess the most advanced systems, but to achieve the strongest empowerment. He stated that technology should be used to reshape the customer experience, enhance operational efficiency, strengthen risk control defenses, and empower frontline staff.
"Shifting from 'system construction' to 'capability empowerment' means making technological capabilities as accessible and flexible as utilities, allowing business units to utilize and combine them as needed," Chen explained. Specifically, this involves building enterprise-level service applications such as customer centers, product centers, pricing centers, and general ledger accounting systems, while establishing data and service middle platforms. This approach ensures that frontline staff can not only "hear the gunfire" but also effectively "call in artillery support."
CZBANK will progressively deepen the construction of its AI infrastructure system. In key areas like marketing, management, and risk control, the bank plans to develop a series of AI demonstration scenarios. Algorithms will be used to identify different types of valuable customers and predict their needs, big data will assist management in making precise decisions, streamlined operational models will replace repetitive manual tasks, and large models will enable accurate pre-loan identification and real-time post-loan monitoring. "Truly, we aim to entrust the day-to-day routine to technology, leaving flexibility and mastery to our employees," Chen Haiqiang remarked.
Chen also highlighted the need to shift from the mindset that "technology is solely the technology department's responsibility" to "technology is a bank-wide matter." He noted that a common past misconception was having the technology department working fervently while business units remained lukewarm, leading to difficulties in implementing transformation outcomes—a problem rooted in the disconnect between technology and business. CZBANK will promote deep integration between technology and business operations.
Recently, CZBANK disclosed its 2025 annual results. In 2025, the bank's total assets reached 3.48 trillion yuan, an increase of 4.68% from the end of the previous year. It achieved operating revenue of 62.514 billion yuan and a net profit attributable to shareholders of 12.931 billion yuan. The non-performing loan ratio stood at 1.36%.
CZBANK is one of the twelve national joint-stock commercial banks in China. It officially commenced operations on August 18, 2004, with its headquarters located in Hangzhou, Zhejiang Province. The bank is an "A+H" listed entity and is designated as a domestically systemically important bank.
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