As China's aging process accelerates, ensuring the safety of elderly individuals living alone has become a systemic challenge for society. Recently, a number of apps have emerged in the market, such as those that manually confirm a user's survival status through check-ins. This "countdown"-style passive monitoring, with its almost brutally direct approach, highlights the prevailing anxiety around "lonely deaths" and also exposes the shortcomings of single-technology solutions in terms of humanistic care and rescue capabilities—when the countdown reaches zero, who will open that door? Particularly for the hundreds of millions of elderly individuals living alone, how can technology not only "see" the risks but also "catch" a life? PA GOODDOCTOR provides a more reliable and compassionate answer.
Since September 2022, the Ping An Home-based Elderly Care Service System has implemented a daily check-in activity to earn points. Targeting the demographic of elderly individuals living alone, and prioritizing the wishes of the elderly and their families, it encourages seniors to check in daily to "report safety," thereby establishing a flexible protection mechanism of "active care - perception - response - rescue." It is reported that this protection plan is set to launch a 2.0 version soon. After the upgrade, elderly individuals checking in daily to "report safety" can flexibly set their check-in cycle based on their own circumstances. If a check-in is not completed for a consecutive period within the set cycle, such as 3 days, a Ping An butler will contact their emergency contact via phone, WeChat, and other methods. In case of an emergency, the Ping An butler will also immediately coordinate resources to arrange offline emergency rescue services, achieving a full-process closed loop from "identifying a problem" to "solving the problem."
The "Live Past 100, Safe Every Year" protection plan version 2.0 is soon to be integrated with smart speakers.
Data from the National Bureau of Statistics shows that by the end of 2024, China's population aged 60 and above reached 310 million, accounting for 22% of the total population. Among these seniors, the proportion of those living alone continues to rise. For high-incidence emergencies such as sudden cerebral infarction or falls leading to unconsciousness, the only chance of survival lies in the rapid arrival of professional rescue; merely notifying family members is often like trying to put out a fire from a distant water source. However, most products currently on the market often stop at "notification," and many apps that enforce mandatory daily manual "check-ins" can easily lead to omissions and psychological burden. PA GOODDOCTOR believes that a genuine home-based elderly care service system must possess the closed-loop capability for active identification, second-level response, and offline rescue. When an alert is triggered, the elderly care butler activates not just the family's phone, but the entire integrated butler service system and robust technological capabilities behind it, covering pre-event health management, in-event intelligent device alerts, and post-event active care/emergency rescue, truly providing full-chain service system support so that the elderly can "have someone manage their illness, assist with their safety, and protect their enjoyment of old age."
It is reported that PA GOODDOCTOR has been deeply involved in the home-based elderly care sector for many years. As early as 2021, it began building its home-based elderly care service, launching the "Ping An Butler" home-based elderly care service brand in 2022 to provide customers with a one-stop home-based elderly care solution. Relying on a self-developed platform and intelligent devices, the integrated butler service operates 24/7 to protect the safety and health of the elderly; based on professional all-weather risk assessments, it configures intelligent protection devices tailored for each senior; the elderly can also flexibly configure services based on their own needs, using "technical prevention" to supplement "human prevention," proactively addressing potential accidental risks.
Both the PA GOODDOCTOR butler and the life butler are on duty 24 hours a day, 7 days a week.
As of December 2025, the offline home-based elderly care services provided by Ping An Butler had covered 100 cities across the country, including over 100,000 elderly households. On this protection list, there are more than 1,100 individuals over 90 years old, and more than 20 centenarians. Data shows that 84% of seniors leave traces of their elderly care activities on the Ping An Butler platform monthly, actively witnessing their own journey towards 100 years. The daily check-in to earn points activity has been running for over 1,200 days, with nearly 20,000 seniors participating in check-ins each month. This day-after-day activity serves as the "sentry" connecting to Ping An's global emergency rescue service network.
The terminal carrier for Ping An's home-based elderly care service is the smart speaker.
This system has long been tested and has successfully saved the lives of multiple seniors. In the past year, 2025, a race against time rescue unfolded on the Ping An Butler platform. Uncle Song, a 74-year-old living alone in Qingdao, suffered a sudden cerebral infarction and collapsed at home. A fall-monitoring radar deployed in his home keenly detected the abnormal signal and triggered an alert. The life butler responded within seconds, and after being unable to reach the senior, quickly contacted family members while simultaneously mobilizing 120 emergency resources, getting Uncle Song to the hospital promptly and reclaiming the precious "golden treatment time" for him. What Ping An Butler provides is not merely monitoring functionality, but an entire life-protection system capable of responding at critical moments.
The "Opinions on Developing the Silver Economy to Enhance the Well-being of the Elderly" issued by the General Office of the State Council clearly states the need to create new formats for smart health and elderly care and promote the integrated application of a new generation of intelligent devices in elderly care scenarios such as homes, communities, and institutions. The ongoing "Live Past 100, Safe Every Year" protection plan implemented by PA GOODDOCTOR is precisely a proactive response to the national policy call and a powerful complement to its own closed-loop home-based elderly care services. In this race against time, PA GOODDOCTOR will continue to use warmer technology and services to advance home-based elderly care towards a more professional and humanistic direction.
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