With the rise of commercial areas such as the Shanghai Legoland Resort and Bin Fen Li Commercial Street, the number of catering businesses in Fengjing Town, Jinshan District, Shanghai, has surged dramatically. Currently, over 500 registered catering establishments operate in the town, ranging from large hotels and chain restaurants to specialty snack shops. Under traditional regulatory models, multiple departments—including market supervision, urban management, public security, fire safety, and environmental protection—operated independently, leading to redundant oversight, high enforcement costs, and excessive burdens on businesses.
To address these challenges, under the guidance of the Jinshan District Market Supervision Bureau, the Fengjing Market Supervision Office took the initiative to establish an integrated regulatory mechanism for the catering industry. By fostering cross-departmental collaboration, the initiative aims to achieve "one inspection, full coverage, and comprehensive solutions," shifting from fragmented oversight to coordinated governance.
**1. Establishing Communication Mechanisms: Precision in Regulatory "Matching Lists"** Effective collaborative oversight begins with precise needs alignment. The Fengjing Market Supervision Office built a multi-department communication platform centered on "information sharing and demand exchange" to lay a solid foundation for integrated regulation.
- **Formation of a Catering Industry Oversight Coordination Team**: Led by the head of the Fengjing Market Supervision Office, the team includes representatives from urban management, public security, fire safety, and environmental protection. A weekly communication and monthly consultation mechanism ensures regular updates on complaints, inspections, and regulatory challenges. - **Multi-Channel Data Collection**: The office consolidates inspection data, such as food safety violations and consumer complaints, while urban management tracks issues like illegal street vending, excessive smoke emissions, and waste sorting. Public security and fire departments identify fire hazards, and environmental authorities monitor wildlife sales. Community feedback on noise pollution and outdoor barbecues is also incorporated. - **Creating a "Matching List"**: The coordination team analyzes collected data to identify high-risk businesses and compile monthly inspection priorities, avoiding redundant checks. Since August 2025, four such lists have been generated.
**2. Collaborative Enforcement: Integrated On-Site Inspections** Based on the "matching lists," joint inspections are conducted to maximize efficiency.
- **Pre-Inspection Planning**: Detailed roles are assigned—market supervision focuses on food safety permits and hygiene, urban management addresses street obstructions and waste, while fire and public security teams check safety compliance. - **Unified Inspections**: Departments conduct simultaneous checks, documenting violations and providing on-site legal guidance to businesses. Complex issues trigger immediate inter-departmental discussions to streamline rectification. - **Post-Inspection Follow-Up**: A consolidated report outlines violations, responsible departments, and deadlines, ensuring accountability. Non-compliant businesses face penalties and heightened scrutiny.
Since August 2025, 17 joint inspections covering 149 establishments have rectified 37 minor issues and issued 15 corrective notices.
**3. Outcomes and Significance** The integrated approach has yielded multi-faceted benefits:
- **Regulatory Efficiency**: Cross-department synergy eliminated overlaps, improving issue detection and resolution while reducing 159 redundant inspections. - **Business Relief**: Consolidated inspections minimize operational disruptions, and clear feedback simplifies compliance. - **Public Satisfaction**: Persistent issues like smoke pollution and fire hazards have been curbed, enhancing dining safety and community well-being.
Fengjing’s model not only safeguards catering industry growth but also offers replicable insights for grassroots multi-agency collaboration. Moving forward, the office plans to expand oversight scope and refine methods to further elevate industry standards and public trust.
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