Customer Alleges Pet Dog Died After Being Taken to Haidilao Office, Outlet Responds: Actively Communicating, Medical Costs Prepaid

A customer in Nanjing has reported that her pet dog died after being taken to a HAIDILAO restaurant's office, with the outlet stating it is actively communicating with the individual involved and had previously covered veterinary expenses.

According to media reports, a woman stated that on the evening of June 18th, she took her pet to a HAIDILAO outlet in the Jiangning district for a meal. An employee took the dog to an office, promising to keep the air conditioning running. The woman claimed that when she was preparing to leave, she found the dog foaming at the mouth, and it later died despite receiving treatment.

The person in charge at the HAIDILAO outlet stated that an employee turned off the air conditioning out of concern the dog might be cold. The customer said she had spent 2,000 yuan on her pet and, after multiple failed negotiations, had reported the incident to the police.

In response, the involved outlet stated that currently, all HAIDILAO locations prohibit customers from bringing pets into the dining area. Some individual outlets provide pet holding services in non-dining areas.

The outlet explained that upon investigation, at 10:32 PM on June 18th, the customer temporarily left her pet dog in the store's office, which was not in the dining area. The office temperature at that time was approximately 23 degrees Celsius. A store employee turned off the office air conditioning at 11:17 PM. The customer retrieved the dog at 11:19 PM and went downstairs.

Approximately half an hour later, the customer returned to the outlet, placed the pet dog back in the office at 11:48 PM, and finally took the dog away from the store at 0:34 AM the next day. At that point, the indoor temperature was about 27 degrees Celsius. The temperature difference before and after the air conditioning was turned off was roughly 5 degrees.

The outlet stated that they are currently in active communication with the individual involved. They have prepaid the medical costs and refunded the customer's meal charges. They will optimize related services going forward.