Ping An Bank to Conduct Core System Upgrade from Nov 21 to 23, Suspending Branch and Online Services

Deep News11-18

Ping An Bank Co.,Ltd. announced on November 18 that it will perform a core business system upgrade from 20:00 on Friday, November 21, 2025, until 20:00 on Sunday, November 23, 2025. During this period, the bank's branch services and online channels will be temporarily unavailable, though credit card transactions, inquiries, and other related functions will remain unaffected.

The specific arrangements are as follows: - Branches will suspend services on Saturday, November 22, and Sunday, November 23, resuming normal operations on Monday, November 24. - Corporate internet banking, corporate mobile banking (Ping An Digital Pocket), direct banking for enterprises, personal internet banking, personal mobile banking (Ping An Pocket Bank), and ATM services will be suspended starting from 20:00 on Friday, November 21, with services gradually restored by 20:00 on Sunday, November 23. - Credit card transactions, inquiries, withdrawals, and repayments can still be processed via non-bank POS/ATM terminals and third-party channels (such as Alipay, WeChat, and UnionPay QuickPass).

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