JD Health's medical checkup centers recently announced a new strategic focus, positioning themselves as a new type of professional health management organization dedicated to establishing China's "third pole" in professional health checkups. This initiative aims to disrupt the long-standing duopoly of public hospitals and traditional private medical examination institutions.
In terms of professional assurance, JD Health's checkup centers have established their own in-house physician teams. A full 100% of the doctors hold intermediate or higher professional titles, while the entire online service team consists of doctors with associate senior titles or above. Furthermore, chief physicians in key departments account for 22% of the medical staff.
Through the deep integration of AI technology, the service efficiency and accuracy of JD Health's checkup centers have been significantly enhanced. The intelligent guidance system has reduced the average user waiting time for examinations by nearly 30 minutes. Meanwhile, the AI summary reporting system has boosted the production efficiency of final reports by 135%, cutting the average time for users to receive their reports by 3.5 days.
Regarding service experience, the centers are equipped with internationally top-tier inspection and testing equipment and have pioneered aviation service-level standards for user arrival and check-in procedures. Attention to detail, such as pre-warmed ultrasound gel, starry-sky ceilings in CT rooms, and age-friendly facilities in restrooms, has substantially improved the overall user experience.
Leveraging JD Health's robust supply chain for medical and health products and its extensive repository of healthcare services, the checkup centers deeply integrate a "medical consultation, examination, diagnosis, and pharmacy" one-stop service ecosystem. This creates a closed-loop health management system encompassing "precise detection, professional resolution, and dynamic tracking." Users requiring further consultation after their check-up can easily access resources from JD Internet Hospital's top-tier medical experts, ensuring a seamless transition from screening to diagnosis. For post-examination needs for specific health products or services, JD Health's affiliated businesses—including JD Pharmacy, JD Instant Drug Delivery, JD Daojia Quick Testing, and JD Nurse Home Visits—can rapidly provide integrated solutions.
Building on this foundation, JD Health's checkup centers have also innovatively launched two distinctive services: "Full-process Cloud-escorted Check-ups by a Private Doctor" and "Screening Peace-of-Mind Insurance."
Looking ahead, JD Health's medical checkup centers will continue to advance the deep application of AI technology to further enhance the efficiency of professional services and management decision-making, while integrating and optimizing fragmented user service experiences. Concurrently, the centers will persistently expand their store coverage network, broadening the reach of their "third pole" services to enable more users to access high-quality, professional health management services.
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