At the 2026 World Internet Conference Zhejiang sub-forum, NetEase Smart Enterprise released three upgrades for its enterprise-level AI Agent platform "Emperor Crab," debuted its first hardware product, a smart badge, and introduced two new capabilities: the knowledge engine "Wandian" and Agent Team.
The smart badge connects offline business information such as client visits and on-site services to the AI system.
"Wandian" links multi-source information including documents, emails, work orders, CRM, and on-site communications, and combines the logical and temporal relationships among the information to provide a basis for Agent judgment and execution.
Agent Team, meanwhile, coordinates multiple specialized Agents that divide labor, discuss, and verify to collaboratively advance complex tasks spanning different roles and steps.
The three upgrades further connect on-site information, enterprise knowledge, and task execution, driving AI from information retrieval and knowledge Q&A into more complete business processes.
Duan Yuzheng, deputy general manager of NetEase Smart Enterprise, said that as model capabilities become increasingly widespread, the differentiation of enterprise AI will come more from its understanding of a company's own business, knowledge, processes, and ways of doing things. These long-accumulated elements together form the "enterprise context."
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