Industrial Bank's Hefei Branch Apologizes and Takes Action Over Inappropriate Securities Account Opening

Deep News07-18

On July 18, a financial news report emerged concerning a 64-year-old cleaner who had a securities account opened for her across provincial lines by Industrial Bank Co.,Ltd.'s Hefei Xinzhan sub-branch. In response to this report, the Hefei Branch of Industrial Bank Co.,Ltd. stated that during a visit to the client's home to process a payroll card, certain staff members at the Xinzhan sub-branch engaged in the inappropriate opening of a securities account. The branch expressed deep regret and offered a formal apology for this incident.

Following the event, the Hefei Branch of Industrial Bank Co.,Ltd. promptly contacted the client and her family to attentively listen to their concerns. The bank has committed to assisting with the handling of the involved securities account in accordance with the client's wishes.

The Hefei Branch further indicated that it has implemented strict accountability measures against the responsible personnel. The branch is conducting a thorough review to learn from this experience, extending corrective actions across all its outlets to ensure comprehensive compliance checks. It emphasized a firm commitment to adhering to financial product suitability requirements, fully safeguarding clients' rights to information and autonomous choice, prioritizing compliant operations, and protecting the legitimate rights and interests of financial consumers.

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